Usaquen, Colombia | Posted on 07/23/2026Schedule: Spain business hours (equivalent to 7:00 PM – 4:00 AM Colombia Time ), including weekend availability .
Language: Spanish (Required) | Conversational English (Preferred)Role OverviewWe are seeking a Help Desk Assistant to provide first-level technical support, manage incidents, assist with AI-based automation initiatives, and ensure compliance with internal processes.
The adecuado candidate is proactive, analytical, customer-oriented, and eager to contribute to an innovative technology environment while maintaining high service quality and SLA compliance.Requirements2–3 years of experience in a Help Desk or Technical Support role.Around 1 year of experience with n8n or similar automation platforms.3–5 years of PHP experience.Knowledge of SQL Server .




Basic experience working with REST APIs and JSON integrations.Experience using Jira and Agile methodologies.Strong analytical and problem-solving skills.Excellent communication and customer service abilities.Ability to work independently while managing multiple support requests.Conversational English is considered a plus.Preferred QualificationsExperience performing basic server maintenance and administration.Experience in environments focused on process automation and logistics technology.Strong soft skills and customer-oriented mindset are highly valued.Candidates with strong support experience and excellent communication skills will also be considered, even if they are not highly technical.Key ResponsibilitiesProvide Level 1 technical support to customers via phone and email.Analyze, classify, troubleshoot, and follow up on incidents and software bugs.Develop and support AI-based automation tools to improve operational processes.Create basic reports, dashboards, and manage operational data.Ensure compliance with internal business processes and support procedures.Document internal tools, processes, and technical solutions.Maintain Jira boards and tickets organized following Agile methodologies.Perform basic server access and maintenance tasks.Validate integrations using REST APIs and JSON.Ensure customer requests are resolved within established SLAs.
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📌 1799 - Help Desk Assistant (Bogotá)
🏢 softgic
📍 Bogotá