Usaquen, Colombia | Posted on 07/23/2026Location: Remote – Colombia (Must be based in Colombia, with occasional on-site availability in cities where the company has offices)Employment Type: Full-timeSchedule: Monday to Friday, 7:30 AM – 5:00 PM (Colombia Time)On-Call: Weekend on-call availability required (paid as overtime when applicable)Role OverviewWe are looking for a Level 1 Help Desk Technician to provide first-line technical support for end users by resolving common IT issues, configuring hardware and software, and delivering excellent customer service.
This is an entry-level opportunity adecuado for IT professionals with 1–2 years of hands‐on technical support experience who are eager to grow in a collaborative environment.RequirementsHigh school diploma or SENA Technical Degree in an IT-related field.Minimum 1 year of technical support experience.Strong communication and customer service skills.English proficiency at B2+ level .
Basic knowledge of Windows environments, hardware, software installation,



and networking fundamentals.Availability for occasional on-call rotations during weekends (paid as overtime).
Must be based in Colombia and available for occasional on-site support if required.Preferred Qualifications1–2 years of hands‐on IT support experience.Strong willingness to learn and develop within an IT support career.Key ResponsibilitiesInstall, configure, and troubleshoot hardware and software.Set up and maintain user accounts and passwords.Diagnose and resolve basic network and connectivity issues.Provide technical support via phone and email.Gather information, troubleshoot user issues, and determine the appropriate resolution.Document incidents, troubleshooting steps, and resolutions accurately.Escalate unresolved issues when necessary while following established support procedures.
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📌 1793 -Help Desk Technician Level 1 (Bogotá)
🏢 softgic
📍 Bogotá