We are seeking a detail‐oriented and proactive Personal Injury Case Manager with at least 2 years of experience handling liability, property damage, and bodily injury claims.
The ideal candidate has strong communication skills, the ability to manage multiple cases simultaneously, and a solid understanding of insurance processes in PI claims.
Responsibilities
Manage a full caseload of Personal Injury (PI) files from intake through resolution
Evaluate liability by obtaining facts of loss, gathering evidence, reviewing reports, and working with insurers to help secure liability acceptance
Assess insurance coverages, including identifying applicable policy limits and exclusions
Coordinate property damage claims, including arranging vehicle repairs, total loss handling, and identifying additional property impacts beyond the vehicle (e.g., personal items, structures, electronics)
Oversee bodily injury management by scheduling and coordinating medical treatment, monitoring patient progress, and ensuring treatment aligns with policy limits and property damage outcomes
Communicate with providers, adjusters, attorneys,



and clients to ensure cases progress efficiently
Maintain accurate documentation, updates, and follow‐ups within case management systems
Assist in preparing case summaries, demand packages, and settlement documentation
Requirements
2+ years of experience in Personal Injury case management or insurance claims handling
Strong knowledge of:
Liability: obtaining liability acceptance, understanding coverages, and evaluating policy limits
Property Damage: coordinating repairs, handling total loss scenarios, and identifying non‐vehicle property damages
Bodily Injury: managing treatment plans, approving/denying treatment based on policy limits, and coordinating care after reviewing final property damage costs
Strong interpersonal and negotiation skills
Ability to multitask in a fast‐paced environment and meet deadlines
Proficiency with case management software and documentation tools
Benefits
Prepaid medical coverage
Seniority bonus
Adaptable paid time off (PTO)
Growth opportunities and more
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📌 Case Manager (Medellín)
🏢 Provana
📍 Medellín