Service Consultant
Location: Rio Sur, Medellin, Colombia – 100% onsite.
This position is responsible for successful consulting project delivery in support of both internal and external customers.
The role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business.
It will work closely with Project Management, Product Management, and Support to provide best in class service for customers.
The successful candidate is expected to maintain a professional, courteous and customer‐service focused attitude at all times.
If you are an overachiever with proven Information Technology experience who thrives in a fast‐paced environment, we want to speak with you.
Experience / Qualifications
3+ years applicable experience managing technology implementations utilizing software tools
1+ years of MSP experience preferred
Knowledge of CRM, ERP, PSA and RMM software and markets
Good knowledge of Windows Operating Systems and Active Directory
Proficient Microsoft Windows Server and patch management best‐practice skills
Experience with Routing, Switching, & Firewall/Edge technologies
Working knowledge of Virtualization solutions such as VMware, Hypervisor
Responsibilities
Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
Serve as the primary point of contact throughout the entire implementation process.




Manage multiple partner implementation projects while providing both high‐level and detailed implementation consulting.
Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business.
Provide best practices for device/system setup to prevent unnecessary support requests.
Define product specifications for the partner and end‐users installation.
Respond to partner inquiries and direct the resolution of outstanding issues.
Monitor partner use and adoption of the software throughout the implementations.
Help scope implementation and professional services engagements in conjunction with the sales team.
Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
Other duties as assigned.
Non‐Technical Skills Requirements
Excellent oral and written communication skills
Experience with MS PowerPoint, Excel, Project Plans
Strong attention to detail with data‐centric approach to key success factors.
Self‐motivated, decisive, with the ability to adapt to change and competing demands.
Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
Solid understanding of the Security software solutions market for the MSP and SMB customer personas
Seniority level
Entry level
Employment type
Full‐time
Job function
Consulting, Information Technology, and Sales
Industries – Software Development
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📌 Service Consultant (Medellín)
🏢 Kaseya
📍 Medellín