If you are exploring customer service jobs in Colombia within the pet services and animal support operations sector, this role offers a structured, work-from-office opportunity in a process-driven contact center environment.
Fusion CX is hiring Customer Service Associates to support operational workflows that require accuracy, coordination, and consistent communication across multiple channels.
This role is idóneo for candidates seeking contact center jobs in Colombia, customer support roles, or customer service associate positions within regulated, detail-oriented operations.
Job Description
About the Role: As a Customer Service Associate – Pet Services Operations, you will support day-to-day activities related to partner coordination, documentation, and customer communication.
The role requires handling high interaction volumes, following defined procedures, and ensuring accuracy across records and approvals.
This is a full-time, work-from-office role based in Colombia.
Key Responsibilities
Handle high call volumes while maintaining professionalism and accuracy
Work rotating shifts, including rotating weekends, as per operational requirements
Assign and manage daily tasks based on departmental needs
Proactively place outbound calls to external partners for inventory and status verification
Handle payment-related queries and issues in line with defined procedures
Manage inbound and outbound interactions across phone, email, fax, and chat channels




Ensure all required documentation is complete and properly filed before approving next-step actions
Coordinate with internal relations teams to report and address protocol or compliance violations
Maintain accurate records of all interactions within approved systems
Follow standard operating procedures and escalation guidelines at all times
Responsibilities may evolve based on business and operational needs.
Job Requirements
Education
Graduation from a recognized institution
Experience & Skills
Prior experience in customer service or contact center operations preferred
Ability to manage multiple communication channels efficiently
Strong organizational and documentation skills
Comfort working rotational shifts and dynamic schedules
Clear verbal and written communication skills
Ability to follow compliance-driven processes and timelines
Capability to work independently in a structured, office-based environment
Work Mode
Work From Office (WFO)
Location: Colombia
Why Join Fusion CX?
Fusion CX offers customer service jobs in Colombia across specialized industry operations, including regulated service environments that value precision, accountability, and teamwork.
Employees benefit from structured workflows, clear performance expectations, and opportunities to build long-term careers in customer support and operations.
#J-*****-Ljbffr

📌 Customer Service Associate – Pet Services Operations (Wfo, Colombia) (Medellín)
🏢 Fusion BPO Services
📍 Medellín