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Transform Onboarding Experiences and Boost Customer Satisfaction
Navigate the world of global talent and client success with finesse.
Lead onboarding, streamline operations, and deliver high-impact projects while keeping your professional momentum aligned with your personal life.
Challenge the ordinary, drive measurable results, and craft a career that thrives on precision, strategy, and balance.
Your Role
As an Enablement Manager, you'll lead client onboarding and implementation, coordinate cross-functional projects, track timelines, and mitigate risks.
You'll ensure smooth transitions, optimize processes, and deliver exceptional experiences, helping clients integrate seamlessly while driving measurable impact and operational excellence.
What Your Career Journey Looks Like
Employment type: Indefinite term type contract
Why You'll Love Working Here
5 days work week
20 vacation days in total
Fully-customized Emapta laptop and peripherals
Direct exposure to our clients
Diverse and supportive work environment
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
What You Bring to the Team
Bachelor's Degree in Communications, Business Management, or a related field
1-3 years of project management experience, preferably in a BPO company
Key Technical Skills:
Project Management
End-to-end implementation and onboarding execution
Timeline management, prioritization, and cross-functional coordination
Risk identification and mitigation during onboarding
Experience with Agile or Scrum frameworks (nice to have)
Tools & Systems
Proficient in Microsoft Office, especially Excel and PowerPoint
Ability to maintain and update trackers and project plans
Familiarity with CRM tools such as Microsoft CRM
Reporting & Analytics
Data collection and KPI tracking for onboarding metrics
Building insights-driven reports for leaders and stakeholders
Translating data into clear recommendations
Customer Enablement & Account Support
Conducts onboarding calls and guides clients through processes
Coordinates training readiness for remote, onsite, or on-the-job onboarding
Ensures compliance with contractual and regulatory requirements
Key Soft Skills:
Communication
Able to communicate clearly with clients, senior leaders, and internal teams
Stakeholder Management
Works effectively across Recruitment, HR,



Finance, IT, CX, and Engagement
Builds strong relationships and trust early in the onboarding process
Problem Solving
Strong analytical judgment and attention to detail
Quick to identify issues and propose practical solutions
Customer Centricity
Strong service orientation, focusing on ensuring a smooth client experience
Proactively anticipates needs during the first 90 days
Adaptability & Ownership
Takes full accountability for outcomes
Comfortable with dynamic environments and evolving client needs
Influence & Collaboration
Influences without direct authority
Supports peers, shares best practices, and aligns stakeholders
Candidate Fit Summary:
Solid project management experience and thrives in a client-facing environment
Highly organized, proactive, and capable of managing multiple onboarding projects at once
Strong communication skills, attention to detail, and a natural customer-centric approach
Key Responsibilities in Action
Project Management
Manage and lead implementation and onboarding to improve the customer service experience from close/win through implementation, go live, account management, and transition to Customer Experience
Collaborate with Growth, Marketing, Recruitment, Finance, HR, IT, Customer Experience, and Customer Engagement on inter-related projects and initiatives to ensure smooth transition through implementation
Coordinate and prioritize project tasks, manage timelines, and maintain project plans
Communicate status to clients, project sponsors, and senior management regularly
Ensure projects comply with contractual obligations and regulatory requirements
Update all trackers and project status regularly; monitor and track project activities with accountability and ownership
Identify potential risks during implementation and collaborate with departments to formulate solutions
Design, develop, and maintain effective customer onboarding programs that are scalable, consistent, and accessible across office locations




Assist clients in preparing for offshore staff onboarding, including remote, on-site, or on-the-job training
Co-own the first 90 days to ensure offshore teams are set up for success
Support Customer Experience, Customer Engagement, or other departments on projects or critical activities, such as site transfers or organic growth, as needed
Account Management
Provide assistance to incoming clients on issues or requests
Conduct onboarding calls and provide necessary information for clients to integrate into processes
Safeguard client privacy and ensure compliance with standard operating procedures and relevant laws
Process Improvement
Oversee and manage the customer onboarding process throughout the organization under guidance of the Customer Enablement Lead
Find solutions to optimize the onboarding process and collaborate with the team on plans for innovation
Reporting
Collect, analyze, and interpret onboarding performance data to create comprehensive reports
Communicate insights and trends to stakeholders and senior management, providing actionable recommendations
Collaborate with internal and external stakeholders to identify differences in needs, preferences, and reporting requirements
Stakeholder Management
Work with different divisions to ensure seamless integration of incoming clients into the organization
Other Responsibilities
Perform any administrative or non-administrative duties assigned by company representatives through direct written order or verbal assignment
Your Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming general outsourcing.
Since ****, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration.
Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.
With over 1,000 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry.
Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.
#EmaptaEra
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Customer Service
Outsourcing and Offshoring Consulting
#J-*****-Ljbffr

📌 Customer Enablement Manager (Bogotá)
🏢 Emapta Global
📍 Bogotá