Regional Collections Lead
Location: Bogota, Colombia
About the Role
As a Regional Collections Lead, you'll lead a regional Finance team responsible for post-billing Order-to-Cash activities across LATAM and NAMER entities, driving collections performance, reducing aged debt, improving working capital outcomes, and ensuring an efficient, compliant, and customer-focused collections service.
Responsibilities
Lead, coach, and develop a team of Collections Specialists and Team Leads
Oversee regional collections performance and drive achievement of cash collection, overdue debt, and DSO targets
Monitor team KPIs, productivity, service levels, and collections reporting
Review aged debt and prioritize collection activity based on risk, value, and business impact
Support resolution of escalated or complex customer accounts, disputes, overdue invoices, and payment delays
Partner with Controllership, Cash Applications, Cash & Banking, Billing, Credit, and other Finance teams to resolve payment and account issues
Ensure compliance with collections policies, controls, escalation procedures, and standardized Order-to-Cash processes
Communicate with customers to address overdue invoices, negotiate payment arrangements, and resolve disputes
Provide management with updates and insights on overdue accounts, cash flow risks, collection performance, and high-risk accounts
Identify root causes of overdue debt and implement process improvement, automation, and system enhancement opportunities
Support onboarding, training, and continuous development of team members




Liaise with third-party collection agencies, if applicable, to support overdue account recovery
Other duties as assigned
Qualifications & Skills
Minimum 2 years of experience in a Team Lead role within a Collections function
Bachelor's degree in Finance, Accounting, or a related field
Excellent (C1 level) written and spoken English for effective communication in a integral environment
Strong knowledge of ERP system functionality; NetSuite experience is highly desirable
Strong understanding of customer collections, cash applications, dispute management, and post-billing Order-to-Cash processes
Ability to monitor complex data workflows, analyze KPI trends, and identify issues before they impact the business
Strong communication skills with the ability to influence stakeholders, manage customer conversations, and resolve disputes professionally
Proven ability to manage team performance, workload, competing priorities, and tight deadlines
Sound judgment and decision-making skills, including the ability to escal high-risk accounts, insolvencies, or legal recovery cases appropriately
Collaborative, service-oriented approach with strong problem-solving skills, resilience, and attention to accuracy
EEO Statement
Monks does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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📌 Regional Collections Lead (Bogotá)
🏢 Monks group
📍 Bogotá