We are a integral tech solutions company that believes Collaboration Betters the World.
Leveraging strategy, technology, and design, we partner with organizations worldwide to offer comprehensive solutions from idea conception to product realization.
We work with people around the globe to advise, build, run, and support the creation of products with purpose.
Responsibilities
Supervise and perform all hardware/software upgrading activities
Backup maintenance on all computers
Understanding of and ability to install, configure, and test all workstation hardware/software
Perform technical support for the North American Client
Contact the internet provider and quickly deal with any internet issues/outages
Resolve all monitoring station network-related issues quickly and efficiently
Resolve all customer network-related issues quickly and efficiently
Document in detail all work performed
Create innovative solutions that boost productivity and efficiency
Keep track of employee technical knowledge and perform training as necessary
Create and upkeep technical manuals
Maintain CCTV and access control infrastructure internally and externally
Daily communication with customers verbally and via email
Schedule and attend all technical support meetings and sessions with staff and customers
Update service records every single time a service or interaction is performed on any hardware or software inside the station, or customers' sites, or customers' customer sites
Take ownership of tasks and ensure complete resolution




Ability to pay close attention to detail while performing technical tasks
Ability to quickly learn new technologies through the use of self-study materials
Ability to provide accurate estimates of how long tasks will take
Minimum Experience Requirements
Experience in network administration
Experience in working with Cisco Meraki, Ubiquity and MikrotikUnderstanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, ******, QoS)
Solid understanding of the OSI or TCP/IP model
Windows System Maintenance
Understanding existing and emerging technologies
Ability to focus on results and execute the plan as discussed and decided
Being adaptable to new technologies and business strategies
Ability to remain calm during stressful situations
Nice to have knowledge
IPv4 subnetting and supernetting
Windows Active Directory User Management
Network Monitoring Software (Cacti, Dude and Nagios)
Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
Opportunity for career advancement and learning more about Network administration (Cisco, Ubiquiti, Meraki) and Windows administration (Active Directory Administration), including TCP/IP protocol
We are all striving to continuously learn and improve
Opportunity to be creative and innovative, we love new ideas
Annual Performance reviews and bonuses
Dynamic and modern office space, including a spacious lounge where employees can relax and enjoy
#J-*****-Ljbffr

📌 Senior Level 1 Technical Support (Bogotá)
🏢 CBTW Americas
📍 Bogotá