Innovating Support, Empowering Teams, Building Trust.
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different
Were more than a companywere a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
We partner with industry leaders like Pragmatic Play, delivering worldclass gaming experiences to players everywhere.
We dont just build productswe build opportunities, invest in our people, and foster growth at every level.
Role Description We are seeking an experienced and dynamic IT Specialist to join our team. In this role, you will leverage your strong technical background in hardware and software support to manage IT infrastructure and user devices. Your expertise will be crucial in ensuring the smooth operation of our companys IT environment, collaborating with crossfunctional teams, and resolving technical issues in a fastpaced, 24 7 setting. You will play a key role in maintaining an efficient and reliable IT infrastructure, contributing to the overall success of our organization.
Responsibilities
Monitoring Support Oversee streaming equipment encoders, scanners, desktop systems using monitoring tools and logs to ensure continuous highquality service. Manage incoming IT support requests, focusing on maintaining critical infrastructure Dealer Modules, Encoders, Access Points, Switches.
Application Testing Team Collaboration Collaborate with the development team to test new applications before deployment and work with audiovisual, security,



and IT teams to ensure proper network functionality across the company.
Encoder Media Server Management Ensure operational encoders and media servers for smooth broadcasting at live studio tables, resolving any issues promptly.
Troubleshooting Problem Resolution Partner with the Head of Operations, Shift Managers and other team members to resolve technical issues quickly, troubleshooting and replacing equipment as needed.
Workstation Incident Management Maintain workstation configurations, user access, and update internal procedures. Address IT incidents swiftly, ensuring resolution within SLA guidelines to prevent service breaches.
Inventory Supplier Coordination Manage IT inventory by updating records, assigning equipment, conducting audits, and working with external suppliers to resolve ITrelated issues with minimal disruption.
Infrastructure Security Enhance and improve IT infrastructure to meet business needs, provide ongoing hardware software maintenance, and safeguard company information to ensure confidentiality and data security.
Candidate Requirements
Experience At least 3 years of experience supporting hardware and software for user devices in a technical environment.




Technical Knowledge Strong proficiency in supporting and troubleshooting Windows and or Linux systems, with solid experience in Active Directory management.
Hardware Software Expertise Extensive experience with hardware software installations, configurations, and issue resolution.
WiFi Networking Proven experience with WiFi networks and network management, ensuring seamless connectivity across devices.
Collaborative Mindset Comfortable working in a teamoriented environment, with the ability to collaborate effectively across departments.
ProblemSolving Excellent troubleshooting and analytical skills, with a proactive approach to identifying and resolving IT issues.
Shift Flexibility Willingness to work across various shifts in a 24 7 work environment.
Nice to have
Certifications Relevant certifications in IT support, networking, or operating systems will be considered as a plus.
Streaming Equipment Experience Familiarity with streaming and broadcasting equipment is an advantage.
Benefits
Competitive salary.
International work environment.
Opportunities for advancement to higher positions in online casino.
Ready to Elevate Your Career Join ARRISE Today
Bolsa de trabajo Colombia ofrecemos puesto de IT Specialist para el sector de Informatica Telecomunicaciones en la empresa Arrise de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 IT Specialist (Bogotá)
🏢 ARRISE
📍 Bogotá