Job Description
TaskUs is a provider of outsourced digital services and next‐generation customer experience to fast‐growing technology companies.
We prioritize employee well‐being and a people‐first culture with competitive salaries and comprehensive benefits.
We are looking for a bilingual Customer Service Representative to handle inbound and outbound calls, provide support via phone, email, chat, or in‐person, and deliver excellent customer satisfaction.
Receive inbound and/or place outbound calls.
Strive for good customer satisfaction and experience, adhering to the Quality Guidelines set by the client.
Serve as the main point of contact for customers via phone, email, chat, or in‐person channels.
Provide timely and accurate information about products, services, and company policies.
Handle customer inquiries, concerns, and complaints with professionalism and empathy.
Troubleshoot and resolve issues by investigating problems and offering effective solutions.
Document interactions and update systems with accurate notes and follow‐up actions.
Process orders, returns, refunds, and account updates as required.
Escalate complex or sensitive cases to the appropriate teams.
Maintain strong product and process knowledge.
Meet or exceed performance metrics such as response times, customer satisfaction, and quality scores.
Collaborate with internal departments (Operations, Sales, Technical Support, etc.) for seamless experience.
Identify recurring issues and provide feedback to improve processes, workflows, or resources.
Follow company guidelines, security protocols, and compliance requirements.
Contribute to a positive team environment through communication,



support, and continuous improvement.
Requirements
Advanced English and Portuguese (strong verbal and written communication).
Full‐time availability, 48 hours per week.
Residing in Cali, Palmira, Yumbo, or Jamundí.
Benefits
Prescribed medicine coverage 100% for employee, 50% for two family members.
Dental plan.
Life insurance.
Wellness programs.
People‐first culture.
2 days off.
Birthday leave.
Competitive salary with bonuses.
Growth opportunities.
Door‐to‐door transportation (limited hours).
SST Responsibilities
Know, understand and apply the Health and Safety at Work policy; properly use and take care of PPE and protection systems; comply with safety rules, maintain order and cleanliness; report unsafe conditions or incidents; ensure health safety in work activities; provide truthful information about health condition; comply with OSHMS procedures; report hazards; participate in training, induction, prevention activities; contribute to OSH objectives; communicate suggestions and concerns; identify and analyze risk situations; implement work controls; use resources rationally; participate in committees; apply actions in emergency plan.
How We Partner To Protect You
TaskUs does not solicit money during your application process nor require any payment to proceed.
Please communicate only with authorized recruiters.
DEI & Equal Opportunity
TaskUs is an equal‐opportunity workplace, committed to diversity, equity, and inclusion.
We welcome applicants from all backgrounds and provide reasonable accommodations throughout the hiring process.
For more opportunities, visit /.
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📌 Trilingual Customer Service Representative W Portuguese (Medellín)
🏢 Taskus
📍 Medellín