As a Trilingual Small Business Account Manager (EN/ES/FR), you will be the post-sale relationship for an existing book of business.
You will be the primary point of contact for clients after onboarding, serving as a strategic advisor to drive retention, identify upsell/cross-sell opportunities, and manage business reviews.
You will act as a bridge between the client and our internal cross-functional teams (CSM, Support, Product) to ensure high client satisfaction and minimize churn.Key ResponsibilitiesManage Book of Business: Proactively manage a portfolio of existing clients, maintaining detailed CRM records in Salesforce to track health, activity, and renewal status.Drive Retention & Expansion: Identify opportunities for upsell and cross-sell within your assigned accounts.
Manage contract renewals 90 days in advance, proactively addressing churn risks.
Identify referencable customers and case studies.Business Reviews: Coordinate and lead periodic Business Reviews (MBRs/QBRs) aligned with CSM schedules.
Use these meetings to present roadmap updates, gather product feedback, and demonstrate ongoing value.Client Advocacy & Support: Act as the primary contact for client escalations, opening support tickets where necessary and ensuring timely resolution.




Ensure clients have access to "How-To" resources and promote paid training options when specialized support is needed.Collaboration: Partner closely with Customer Success Managers (CSM) to ensure a seamless handoff post-onboarding and stay looped in on ticket resolutions for key accounts.Strategic Reporting: Monitor account health metrics (NPS, ticket volume, usage) and contribute to team strategy by sharing customer insights to help refine our messaging and retention playbooks.Qualifications5+ years of experience in B2B SaaS Account Management, Customer Success, or a related role with a focus on retention and growth.Proven track record of managing a portfolio, reducing churn, and meeting upsell/expansion targets.Deep understanding of value-based relationship management and the ability to navigate executive-level check-ins.Experience utilizing Salesforce and other CRM/sales enablement tools to manage account health.Strong problem-solving skills, with the ability to act as an internal advocate for the client.Fluent in English, Spanish, and French.Compensation & BenefitsHigh earning potential with uncapped commissionA vibrant, innovative, and supportive workplace culture.Potential for career advancement within the company.Health coverage
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📌 Trilingual Small Business Account Manager (En/Es/Fr) (Bogotá)
🏢 RINGOVER GROUP
📍 Bogotá