We're currently seeking a skilled Technical Support Advisor who can deliver exceptional customer support, troubleshoot efficiently, and provide reliable technical solutions.Key requirementsRelevant technical knowledge (tech support, hardware troubleshooting)Courteous with a strong customer service orientationAbility to effectively communicate, both written and verbalAbility to learn, including strong problem-solving skillsDependable with proficient attention to detailSkilled in multitasking, including the ability to be versátil and adapt to changes quicklyAbility to work as a team member, as well as independently with minimal supervisionKey ResponsibilitiesAssist external users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problemsTroubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking,



or other designated client productsFollow the appropriate escalation path to resolve technical issues, including making follow-up outbound calls to customers or other parties as neededSolve problems that are generally unstructured and require extensive use of conceptual thinking skillsGreet customers in a courteous, friendly, and professional manner using agreed-upon proceduresListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerClarify customer requirements; probe for understandingPrepare complete and accurate work, including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performance
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📌 Tech Support Advisor (40 H) (Bogotá)
🏢 Concentrix
📍 Bogotá