OverviewTaurex Bogota, D.C., Capital District, ColombiaJoin to apply for the Onboarding Associate role at TaurexGet AI-powered advice on this job and more exclusive features.Vision – to inspire the financial confidence of traders and investors of the world.Mission – Empowering people to take charge of their financial decisions through trusted, cutting-edge tools and experiences, personalised support, and tailored education.Who is Taurex?
We are HumanWe empower all with KnowledgeWe are forging the FutureWe earn trust through IntegrityWe provide integral expertise with a Local TouchWith over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry.
We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client's needs.Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence.
We treat our colleagues with respect and kindness, we work as a team and a family, we are detail oriented and think outside the box.
We are determined, have a great work ethic and we work in a fast-paced environment.We are expanding at a fast pace and there are lots of opportunities for input and growth within your role.
If you are interested in joining us at this exciting time, then read on!
About the roleWe're looking for a proactive and enthusiastic Onboarding Associate to ensure seamless onboarding experiences for our global clients.
You'll be the first point of contact for new clients, guiding them through our onboarding process and ensuring their accounts are set up accurately, efficiently, and in full compliance with industry regulations.Key ResponsibilitiesReview and process client documentation in accordance with company policies and proceduresConduct KC/DD on customer documentationObtain and evaluate all relevant information and client documentation to handle inquiries correctlyRespond promptly to inquiries, handling and resolving them accordinglyCommunicate and coordinate issues with other departmentsPromptly direct requests and unresolved issues to the designated person/departmentBe the liaison between client's requests, sales, customer support and back-office operationsOffer support to the Account Managers from all regionsReview, request and update documentation and client accounts as requiredAny other duties reasonably required for the roleExperience and QualificationsPrevious experience working in a customer support/account opening position is preferableMust be fluent in written and spoken English, additional languages are preferableMust be self-motivated and driven and have the ability to take full ownership of the rolePerson SpecificationGood time management and priority handlingAbility to diagnose and resolve problems, with a tenacious attitudeInitiative to question and find answers to problems, to be customer-centricAble to work effectively within a global team and work in a collaborative wayAbility to work shifts is essentialSeniority levelEntry levelEmployment typeFull-timeJob functionHuman Resources
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📌 Onboarding Associate (Bogotá)
🏢 Taurex
📍 Bogotá