Overview
The LA D365 Key User serves as the primary point of contact for Dynamics 365 (D365), Experlogix CPQ, Power BI Sales Dashboards, and related sales applications across Latin America.
This role partners closely with Sales, Sales Operations, Sales Process teams, and IT to support system adoption, resolve issues, improve business processes, and enhance sales productivity.
The adecuado candidate brings strong analytical skills, application support experience, and a passion for delivering an exceptional user experience.
Why Join This Team
Play a key role in driving digital transformation and sales effectiveness across the Latin America region
Partner with cross-functional teams including Sales, Sales Operations, and IT on impactful business initiatives
Influence system enhancements and process improvements that support business growth
Develop expertise in leading sales technologies including Dynamics 365, CPQ, and Power BI
Contribute to a collaborative and globally connected work environment
What You Will Do
Manage and support data integrity across accounts, contacts, activities, opportunities, territories, and quotes
Create, maintain, and support sales reports, dashboards, forecasting tools, and application integrations
Deliver onboarding, offboarding, and ongoing training programs for sales teams,



including Spanish-language documentation as needed
Troubleshoot system issues, provide user support, and coordinate resolution efforts with IT teams
Drive user adoption, participate in user acceptance testing, and gather feedback to support continuous improvement initiatives
What You Need To Succeed
Bachelor's degree in Business Administration, Information Management, Applications Management, or a related field, or equivalent experience
Minimum of 5 years of professional experience in Sales Support, IT, Application Management, Sales Operations, or a related area
Experience supporting CRM platforms such as Microsoft Dynamics 365 or Salesforce
Strong analytical, problem-solving, communication, and collaboration skills in a multicultural environment
Proficiency in Microsoft Excel and PowerPoint with the ability to create business reporting and training materials
How We Set You Up For Success
Exposure to regional and global stakeholders across multiple functions
Ongoing learning and development through system enhancements and business transformation initiatives
Collaborative team environment focused on continuous improvement and knowledge sharing
Meaningful opportunities to influence user experience, process optimization, and business outcomes
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📌 Latin AmericaKey User (Bogotá)
🏢 Xerox
📍 Bogotá