Fusion CX is hiring an experienced HR Generalist in Medellín, Colombia, for a high-impact role supporting fast-paced business operations within a dynamic customer experience environment.
This role offers the chance to make a direct impact on workforce success and organizational culture.
Job Description:
About the Role
As an HR Generalist, you will act as the primary HR contact for employees and management teams across assigned business functions.
You will help ensure seamless HR operations, strong employee engagement, policy compliance, and performance support, while contributing to a positive, high-performing workplace culture.
Key Responsibilities
Support employees and managers across day-to-day HR operations and employee lifecycle processes
Manage onboarding, employee relations, disciplinary processes, and offboarding activities
Ensure compliance with company policies, labor regulations, and HR best practices
Partner with Operations and Recruitment teams to support workforce planning and hiring needs
Assist with performance management initiatives and employee development programs
Drive employee engagement activities to improve morale, retention, and workplace experience
Maintain accurate HR records, tracking attendance, attrition reports, and headcount data
Conduct HR policy orientations, training sessions, and compliance awareness activities
Address employee concerns, conduct investigations when required, and recommend appropriate resolutions
Support continuous improvement initiatives across HR operations and employee experience processes
Job Requirements:
Qualifications:
Bachelor's degree in Human Resources, Psychology, Business Administration,



or a related field
Minimum 3 years of HR Generalist experience in a fast-paced operational environment
Experience supporting high-volume teams or shared services operations preferred
Strong understanding of HR practices, employee relations, and labor compliance processes
Experience in BPO, customer service, or operations-driven industries preferred
Strong communication, organizational, and interpersonal skills
Ability to manage multiple priorities and work effectively under pressure
Proficiency in HR systems and Microsoft Office applications
Preferred Qualifications:
HR certification or advanced HR training is an advantage
Experience supporting workforce planning or large-scale hiring environments
Exposure to employee engagement and performance management initiatives
Why Join Fusion CX?
Build meaningful employee experiences while growing your HR career in a fast-moving integral organization.
Join a people-focused workplace with strong opportunities for professional growth
Gain hands‐on experience supporting large operational teams in a dynamic environment
Work in a collaborative culture that values employee engagement and leadership development
Be part of a growing organization offering long‐term career progression in HR and operations support
Develop expertise across employee relations, compliance, workforce support, and people strategy
Contribute to a high-performance environment where people and culture drive business success
If you are searching for HR jobs in Medellín, Colombia, this opportunity offers a strong platform to grow your career in a people-driven and performance-focused organization.
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📌 Hr Generalist – Medellín, Colombia (Antioquia)
🏢 Fusion CX
📍 Antioquia