Manage and analyze Tekniplex orders, ensuring the fulfillment of the procedures involved, optimizing time and resources to ensure the quality of customer service.Key ResponsibilitiesPrepare and send pending report.Prepare out of stock report.Invoicing follow-up.Telephone attention.Active participation in improvement projects generated or required by the organization or the area manager.ResponsibilitiesGuarantee the updating of the information in the system, dates, quantities, price, address, schedules and other conditions required for the management of the order.Follow up on production dates.Ensure the fulfillment of customer service agreements.Analyze and control inventories according to the line of business and customers assigned MTO orders and MTS orders.Guarantee the result of the performance indicator, complaints and claims, returns, out of stock, effectiveness in deliveries, for the decision making process of Customer Service.QualificationsProven experience in customer service.
3+ years.Excellent verbal and written communication skills in both spanish and English B1Strong organizational and multitasking abilities.
#J-*****-Ljbffr

📌 Service Delivery Analyst (Bogotá)
🏢 Importante grupo
📍 Bogotá