Overview Customer Service Representative (Multi-Channel Support) • On-Site | Medellín (El Poblado) | Full-TimeAbout the Role We're looking for strong English speakers who are ready to build their career in customer service within a fast-paced U.S. operation.
You'll manage customer interactions across phone, email, and text — turning requests into clear, actionable solutions.Before You Apply This is a fast-paced, high-responsibility role, even at an entry level.ScheduleMonday to Friday8:00 AM – 7:30 PM1-hour lunch + 30 minutes of breaks On-site in El Poblado, Medellín Not compatible with ongoing studies or second jobs Requires focus, multitasking, and consistency throughout the dayWhat You'll DoManage customer interactions via phone, email,



and textConvert inquiries into structured service ticketsSupport customers by identifying their needs and next stepsHandle challenging situations with professionalismCoordinate with internal teams to resolve requestsMaintain accurate records of all interactionsWhat You NeedAdvanced English (B2+ / C1)0–1 year of experience in customer service (or similar roles)Strong communication skills (written and verbal)Good typing speed and ability to multitaskAttention to detail and willingness to learnAbility to stay calm under pressureToolsMicrosoft OfficeAdobeCompensationSalary: $2,300,000 COPTransportation allowanceOvertime and legal surchargesWhat Success Looks LikeYou learn quickly and adapt to new processesYou handle multiple conversations without losing organizationYou communicate clearly and professionallyYou take ownership of customer requests and follow through
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📌 Customer Service Representative (Multi-Channel Support) (Medellín)
🏢 Ram BPO
📍 Medellín