OverviewRole: Technical Support Specialist in the Partner Success Team.
You will support partners using our products and services, with a focus on clear communication and effective problem-solving to resolve issues and streamline requirements.Role DescriptionYou will be an excellent communicator with strong problem-solving skills, responsible for ensuring seamless experiences for our partners.
You will troubleshoot technical issues, respond to partner requests, review queries, and provide creative solutions to help partners expand to the Insider platform.
You will advocate for partners by sharing their feedback with the Product team to improve processes and product offerings.
You will also meet important SLAs, including response time and lead time for issue resolutions.ResponsibilitiesSupport seamless experiences for partners by troubleshooting technical issues and providing resolutions to partner requests; review partner queries and craft solutions to streamline requirements; help partners onboard to the Insider platform.Advocate for partners by collecting feedback and sharing it with the Product team to improve processes and product offerings.Meet SLAs for response time and lead times for issue resolutions.RequirementsA university degree in Business, Marketing, Engineering, or related fields1-2 years of experience supporting a technical product, ideally in SaaS,



or experience in MIS or Software Development teamsStrong written and spoken communication skills in English and SpanishHigh sense of responsibility and accountabilityAbility to provide timely responses and follow up systematicallyNatural problem solver with a positive attitude and a passion for helping others succeedGood debugging and troubleshooting skillsKnowledge of HTML, CSS, or other programming languages is a plusWhat we expect from youCollaborate and build strong relationships with customers, including at the executive levelSolid oral and written communication with positive and energetic phone skills and attentive listeningSelf-motivated with curiosity for new solutions to improve client relationshipsCare for clients and ensure they feel at home with our products and assistanceStrong project and time management skills; keen eye for detailPassion for testing, measuring, and improving outreach and follow-up effectivenessAbility to work in a fast-paced startup environmentUnderstanding of basic web concepts and digital marketingPerksAccess to 16,000+ online courses through LinkedIn Learning to build skillsOpportunities to share skills through training sessions and workshopsPaid Spotify account subscriptionWork in an international, diverse, and inclusive environmentBe part of an industry shaping the future of customer experiencesEqual OpportunityWe provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.Please follow Insider One on LinkedIn, Instagram, X, Facebook, and Medium.
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📌 Technical Support Specialist (Bogotá)
🏢 Insider One
📍 Bogotá