Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.
Winners of the Visa Everywhere Initiative ****, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.
Job Description
Join our team of customer service and technical support experts.
Plus: You can work from home anywhere in Colombia!
- all we ask is a stable internet connection
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and customer onboarding.
Support will be in Spanish and English, applicants need to speak both languages.
Qualifications
Advanced English Level (B2/C1)
Minimum 1 year experience in customer service, preferably in service or E-commerce industry.
Outstanding students and new graduates are also welcomed to apply.




Possess technical aptitude or familiarity with software concepts (CRM, Ticketing, Email).
Find creative problem solving satisfying, motivated, always curious and constantly eager to learn.
Thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
They are able to take ownership of challenging scenarios and bring them to resolution.
Have a clear, professional and informative communication style.
High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
Ability to work under pressure, strong communication skills and exceed beyond expectation
Additional Information
Excellent compensation and multiple perks.
Work week from Monday to Friday.
Indefinite Term Service Contract
Employment stability and growth opportunity
And more
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📌 Customer Service Agent (Bogotá)
🏢 Fygaro
📍 Bogotá