We're looking for a Senior IT Specialist with a passion for technology, an eye for detail, and extensive experience in IT support and asset management.
In this role, you'll be a crucial contributor to our IT operations, managing the entire lifecycle of support tickets, refining processes for efficiency, and leading technical best practices.LocationBogotá, Colombia.
All hub-based employees are expected to be in the office for a minimum of twice per week on one of our Anchor Days.Team OverviewThe IT team's mission is foundational to how we get work done at Clio.
We focus on facilitating the best possible experience for our talent, providing the right tools at the right time to further Clio's mission.
We move beyond traditional firefighting to proactively automate and save employees time.A Day in the LifeProvide world‐class IT support to Clio employees globally, managing inbound tickets from submission to resolution.Document troubleshooting steps in detail and communicate solutions clearly to end users.Support the onboarding process for new employees, managing access to systems, applications, and various technologies.Maintain an accurate and up‐to‐date hardware inventory using asset‐management tools, ensuring smooth asset lifecycle management.Manage procurement and logistics for hardware and software, coordinating orders, deliveries, and repairs with vendors.Prioritize IT security protocols and support a zero‐trust environment through tools like Okta.Analyze IT processes and procedures to identify and implement changes that improve efficiency for the team.Support and configure macOS, iOS, and Windows systems in an environment with ****+ endpoints.Develop and maintain documentation to standardize IT processes and improve team efficiency.Manage small to medium‐sized projects, ensuring they meet timelines, deliverables,



and scope.Keep current with technological advancements, sharing knowledge, and fostering a culture of continual learning and improvement.Qualifications5+ years of hands‐on experience in IT support or related roles.Experience managing inbound tickets from submission to resolution.Ability to record troubleshooting steps and communicate solutions clearly.Experience reviewing IT processes and contributing ideas for improvement.Experience with Kandji and Intune, and foundational knowledge of MDM on macOS and Windows.Experience working in IT environments with ****+ endpoints.Solid working knowledge of macOS, iOS, and Windows systems.Experience with core SaaS tools such as Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, G‐Suite, and GitHub.Strong communication skills and the ability to explain technical concepts clearly to diverse audiences.Exposure to managing or coordinating small‐to‐medium IT projects.Hands‐on experience with Okta or a similar SSO platform, supporting identity and access management tasks.A keen interest in improving your craft through AI and learning new technologies.BenefitsCompetitive and equitable salary.Up to 6 administrative leave days per year (excluding medical, maternity/paternity, or bereavement leave).
One‐time non‐salary allowance of COP 550,000 to improve home desk or ergonomic chair.Non‐salary telework allowance of COP 130,000 per month.Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond.We are committed to equal employment and encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process.
If you require any accommodation, please let us know and we will work with you to meet your needs.Learn more about our culture at clio.com/careers.
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📌 Senior It Specialist (Bogotá)
🏢 VLEX COLOMBIA INTERNATIONAL SERVICES
📍 Bogotá