Job Overview

Our client is looking for a compassionate and detail-oriented Bilingual Medical Customer Service Representative to provide high-quality phone support to patients seeking treatment and rehabilitation solutions for acute and chronic pain conditions. This role is critical in delivering a calm, empathetic, and professional experience for patients who may be experiencing discomfort or distress.

Schedule

- Monday - Friday, 8:30 AM - 5:00 PM [San Jose, CA USA], with 30-minute unpaid break (40 hours per week)

Responsibilities

- Provide compassionate and professional phone support to patients seeking treatment plans and rehabilitation solutions for acute or chronic pain conditions.
- Answer a high volume of inbound calls while maintaining excellent customer service standards.
- Communicate with empathy, patience, and a calm, reassuring tone to assist patients who may be in distress.
- Accurately explain clinic policies, procedures, and available treatment options.
- Make outbound calls to patients to assist with scheduling appointments and follow-ups.
- Respond efficiently and thoughtfully in a fast-paced, high-pressure call room environment.
- Ensure patient concerns are addressed clearly, respectfully, and professionally.
- Maintain a positive demeanor and courteous communication at all times.

Requirements

- Language & Communication: Very clear spoken English and Spanish, exceptional listening abilities, and a high level of professionalism across verbal, text, and email communications.
- Technical Setup & Tools:



Intermediate knowledge of Microsoft Office 365 (Word, Excel, Teams, Outlook), multi-line phone systems (placing calls on hold and managing 2-3 calls at a time), an extra computer monitor, and Adobe access.
- Problem Solving & Core Traits: Excellent problem-solving skills, fast learner, detail-oriented, self-starter, highly organized, and able to work independently in a remote setting.
- Administrative Skills: Experience creating and maintaining spreadsheets and scheduling appointments.

Qualifications

- 2 years of experience in a busy call room.
- 2 years of experience with EHR systems for scheduling.
- 2 years of healthcare experience (HMO, PPO, Authorizations).
- Experience with JotForms or similar software is preferred, but not required.

Independent Contractor Perks

- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

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59573862526

Job Type: Full-time

Work Location: Remote

📌 Bilingual Medical Customer Service Representative (Colombia)
🏢 Bruntwork
📍 Colombia