Bilingual Administrative Assistant & Customer Success Representative (English/Spanish)

About BCL Britcam Landscape

BCL Britcam Landscape is a fast-growing landscaping, lawn care, and construction company based in Austin, Texas. We are looking for a highly organized, proactive, and customer-focused professional to join our team on a long-term basis.

If you enjoy providing exceptional customer service, working with business management software, and contributing to the growth of a rapidly expanding company, we would love to hear from you.

Key Responsibilities

* Answer inbound and outbound customer calls professionally.

* Schedule estimates, services, and follow-up appointments.

* Follow up with leads and convert them into paying customers.

* Respond to customer emails, text messages, and inquiries promptly.

* Prepare estimates, invoices, and sales proposals.

* Coordinate daily schedules with field crews.

* Maintain accurate customer records and databases.

* Process customer payments and assist with administrative tasks.

* Deliver outstanding customer service in both English and Spanish.

* Support the daily administrative and sales operations of the company.

Qualifications

* Advanced English (spoken and written) is required.

* Native or fluent Spanish.

* Excellent verbal and written communication skills.

* Minimum of 2 years of experience in customer service, sales, or administrative support.

* Ability to work under pressure and manage multiple tasks efficiently.

* Strong organizational skills and attention to detail.

* Reliable high-speed internet connection and a dedicated home office.

* Professional attitude, self-motivation, and strong work ethic.

Required Software Experience





The selected candidate must be able to work independently from day one with minimal supervision using the following platforms:

* QuickBooks

* Jobber

* Wix

* Quo

* Google Workspace (Gmail, Drive, Calendar, Docs, and Sheets)

Preferred Qualifications

* Experience in the landscaping, construction, or home services industry.

* CRM experience.

* Lead follow-up and sales closing experience.

* Strong problem-solving skills.

* High level of professionalism, responsibility, and confidentiality.

Work Schedule

* Monday through Saturday

* 8:00 AM – 5:00 PM (U.S. Central Time)

Compensation & Benefits

* Monthly Salary: $900 – $1,500 USD, based on experience, qualifications, English proficiency, and software skills.

* Performance-based bonuses.

* Long-term career opportunity.

* Professional growth and development.

* Ongoing training.

Important

Only candidates with advanced English skills and proven experience using QuickBooks, Jobber, Wix, and Quo will be considered.

As part of the hiring process, all candidates will be required to complete:

* A full interview conducted entirely in English.

* A practical skills assessment using QuickBooks, Jobber, Wix, and Quo.

* A customer service and problem-solving evaluation based on real-life business scenarios.

If you do not have hands-on experience with these platforms or cannot communicate fluently in English, please do not apply.

Join Our Team

We are looking for someone committed to building a long-term career with our company. If you are organized, dependable, bilingual, and passionate about helping customers while supporting business operations, we encourage you to apply today!

Tipo de puesto: Por contrato
Duración del contrato: 6 meses

Pregunta(s) de postulación:

- Cual es tu nivel Inglés?
- Tienes experiencia en ventas por teléfono? de ser Asi cuantos años?

Lugar de trabajo: Empleo remoto

📌 Bilingual Administrative Assistant | Customer Success | QuickBooks | Jobber | Wix (Colombia)
🏢 BCL Britcam Landscape
📍 Colombia