Job Description

We are looking for an IT Support & Systems Administrator to provide Level 1 and Level 2 technical support while managing Microsoft 365, Windows infrastructure, and cloud services.

This hybrid role combines helpdesk operations with systems administration to ensure reliable IT services, infrastructure stability, and an excellent end-user experience.

The position is primarily ticket-driven with a low volume of phone calls.

Requisitos

- Minimum 1 year of experience in IT Support or Systems Administration.

- Mandatory experience with Active Directory or Entra ID.

- Experience with Microsoft 365 administration, Windows Server, basic Azure, and user management.

- Strong hardware support experience, including workstations, printers, and peripherals.

- Experience using remote support tools and ITSM/ticketing platforms.

- Knowledge of networking fundamentals (DNS, DHCP, TCP/IP), VPN, and VoIP.

- Familiarity with CRM platforms and Adobe products is a plus.

- Strong troubleshooting, communication, customer service, and organizational skills.

- Microsoft, Azure, ITIL, or CompTIA certifications are considered an advantage.

Responsibilities

- Provide technical support for hardware, software, Windows (primarily), and occasional macOS issues.

- Troubleshoot network, enterprise application, and remote access incidents.

- Install, configure, and maintain workstations, printers,



scanners, peripherals, and software.

- Administer Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams, Active Directory/Entra ID, and basic Azure services.

- Manage Windows Server environments, user permissions, shared drives, and access policies.

- Support VoIP systems, CRM platforms, Adobe applications, and other third-party tools.

- Troubleshoot LAN/WAN connectivity, VPN, DNS, DHCP, TCP/IP, and infrastructure-related issues.

- Manage support tickets within SLA, document procedures, and deliver high-quality customer service.

Requirements
Minimum 1 year of experience in IT Support or Systems Administration.

Mandatory experience with Active Directory or Entra ID.

Experience with Microsoft 365 administration, Windows Server, basic Azure, and user management.

Strong hardware support experience, including workstations, printers, and peripherals.

Experience using remote support tools and ITSM/ticketing platforms.

Knowledge of networking fundamentals (DNS, DHCP, TCP/IP), VPN, and VoIP.

Familiarity with CRM platforms and Adobe products is a plus.

Strong troubleshooting, communication, customer service, and organizational skills.

Microsoft, Azure, ITIL, or CompTIA certifications are considered an advantage.

Required Skill Profession

Computer Occupations

📌 1767 IT Support & Systems Administrator (Medellín)
🏢 softgic
📍 Medellín