About Roca Alliances

Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading integral technology companies.

We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.

This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth.

Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.

? About the Role

As an Account Manager / Customer Success Professional at Simpro Group, you will play a critical role in driving customer retention, relationship growth, and overall client success.

You will manage a portfolio of customers, acting as a trusted advisor while helping clients maximize the value of Simpro’s solutions.

This position is ideal for commercially minded professionals who enjoy customer engagement, portfolio growth, and building long-term strategic partnerships.

? Key Responsibilities

? Account Health & Relationship Management:

Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships.

You will serve as the primary point of contact and customer advocate within Simpro.

? Identify and Close Expansion Opportunities:

Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell.





You will be responsible for managing the entire expansion sales cycle for your accounts from identification, through progression, and close in order to meet and exceed monthly and quarterly expansion / renewal targets

? Customer Success & Product Adoption

• Guide customers throughout their journey with Simpro Group solutions
• Help clients maximize software adoption and product utilization
• Identify workflow inefficiencies and recommend process improvements
• Promote awareness of platform capabilities, resources, and best practices

? Strategic Advisory & Communication

• Explain technical concepts in a simple and customer-friendly manner
• Act as a strategic advisor focused on measurable business outcomes
• Deliver proactive recommendations that improve customer performance and engagement

?️ Cross-Functional Collaboration

• Collaborate closely with Sales, Support, and Product teams
• Ensure customer needs, feedback, and challenges are addressed effectively
• Support internal alignment to deliver seamless customer experiences





? ✨ Enjoy the experience of collaborating with real integral teams while accelerating your career in a fast-paced international environment — all while unlocking exciting commissions

✅ Requirements

? 3+years of Experience in B2B Account Management roles, Customer Success role or other Sales related client-facing roles preferably within a SaaS company/Industry

? Commercial mindset with the ability to identify growth opportunities and contribute to revenue expansion

? Experience managing large customer portfolios with structured engagement cadences

? Advanced fluent English Level and solid communication, relationship-building, and stakeholder management skills

? Tech-savvy with the ability to communicate technical concepts clearly and effectively

⚡ Highly organized, proactive, and comfortable working in fast-paced environments

? Customer-first mindset with passion for delivering measurable value and long-term success

? Ability to work collaboratively within global and cross-functional teams

? Commited to work on Night Shifts: 5:00 PM – 2:00 AM.

? Benefits

? Competitive salary in Colombian pesos (COP) + Exciting Commissions

? 35% surcharge on the hourly rate from 7pm - 6am
? Private medical insurance

? Be part of an international environment supporting global Account Management.

? We take care of you, to support your comfort and safety, we provide transportation during the following schedules:
• Home drop-off service after late shifts ending at 2:00 AM
? Continuous training and mentoring
? Opportunity to work with a leading global IT company

Required Skill Profession

Information And Record Clerks

📌 We are hiring Account Management roles Night shift (Barranquilla)
🏢 Roca Alliances
📍 Barranquilla