Concentrix is seeking a Global Service Desk Supervisor to oversee Level 1 Service Desk operations in Medellín, Colombia. The role involves guiding technicians, ensuring SLA compliance, and maintaining high customer satisfaction across phone and email channels.
You will supervise incident resolution for desktop and application issues, ensure accurate ticketing, and manage shift coverage to support general operations. A Bachelor’s in IT/CS and 2–5 years in similar roles are preferred.
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📌 Global Service Desk Lead – 24x7 Operations & SLAs (Colombia)
🏢 Concentrix
📍 Colombia
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