Digital Operations Manager (E-commerce & Marketplace Operations)

Are you passionate about driving operational excellence across digital commerce channels? We're looking for a Digital Operations Manager to support regional e-commerce and marketplace operations across Latin America. In this role, you'll leverage operational data to improve business performance, coordinate cross-functional initiatives, and ensure an outstanding digital customer experience while collaborating with internal teams and external partners.

We're looking for a business-oriented professional who uses data to improve operations, influence stakeholders, and successfully execute strategic projects.

You will:

- Monitor and analyze operational KPIs across e-commerce and marketplace channels to identify risks and improvement opportunities.
- Drive continuous improvement initiatives focused on customer experience, order fulfillment, delivery performance, and operational efficiency.
- Lead cross-functional projects involving Commercial, Customer Service, IT, Analytics, Supply Chain, Transportation, Warehousing, and Sales teams.
- Coordinate operational activities with marketplace partners and third-party vendors across Latin America.
- Support marketplace operations by ensuring smooth execution of day-to-day business activities.
- Partner with regional stakeholders to implement corrective actions and improve operational performance.
- Participate in the onboarding and integration of new marketplace partners and digital initiatives.




- Review and analyze operational reports and dashboards to identify risks, trends, and improvement opportunities.
- Challenge existing processes and proactively identify opportunities to improve operational efficiency, automation, and customer experience.
- Influence business decisions through data-driven recommendations while maintaining a customer-centric mindset.

You have:

- 3-5+ years of experience in Digital Operations, E-commerce, Marketplace Operations, Digital Commerce, or related environments.
- Mandatory experience working within e-commerce or marketplace operations.
- Experience managing operational KPIs and using business data to improve processes and drive decision-making.
- Proven experience leading cross-functional projects (no direct people management is needed for this position but is a plus for you)
- Strong stakeholder management skills, with the ability to influence multiple business areas and external partners.
- Experience working in multinational, retail, marketplace, or technology-driven organizations.
- Advanced Excel skills and strong analytical capabilities.
- Experience with Power BI, dashboards, process automation, SAP (user level), or AI-powered business solutions is considered a strong plus.
- Strong English proficiency (B2+ or above) with the ability to confidently communicate in regional environments.
- Excellent communication, presentation, negotiation, and problem-solving skills.
- High level of ownership, organization, adaptability, and continuous improvement mindset.

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📌 Digital Operations Manager (E-commerce & Marketplace Operations) (Bogotá)
🏢 Concentrix
📍 Bogotá