Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Role: Medical Debt Collection Specialist

Work Arrangement: Work from Office

Location: Colombia

Schedule: Night Shift

Key Responsibilities:

- Contact debtors via phone to collect outstanding medical balances.
- Strong skills in closing accounts through payment arrangements, payments in full, and/or settlement.
- Negotiate payment plans and settlements with debtors in accordance with company policies and US FDCPA and CA Rosenthal Act.
- Review and analyze debtors accounts to ensure accuracy and identify billing discrepancies.
- Document all collection activities and patient interactions accurately in the system.
- Work with insurance companies to resolve claim denials and payment issues.
- Maintain compliance with HIPAA, FDCPA, and other relevant regulations.
- Escalate unresolved accounts to the appropriate department for further action.
- Provide exceptional customer service and ensure a positive debtor experience.

Qualifications and requirements:

- Strong English skills. Able to articulate account details and resolve accounts through proper negotiations.
- High school diploma or equivalent; associate's or bachelor’s degree preferred.
- Minimum of 1-2 years of experience in debt collections, or related field.
- Knowledge of healthcare billing systems, insurance processes, and regulatory requirements.
- Strong negotiation, problem-solving, and communication skills.
- Proficiency in Microsoft Office and medical billing software.
- Ability to handle sensitive patient information with discretion and professionalism.
- Strong organizational skills and attention to detail.




- Ability to work independently and as part of a team in a fast-paced environment.

Non-negotiable skills and requirements:

- Strong English skills. Able to articulate account details and resolve accounts through proper negotiations.
- High school diploma or equivalent; associate's or bachelor’s degree preferred.
- Minimum of 1-2 years of experience in debt collections

As part of your contract, we ensure all legally mandated benefits are covered—because your well-being is our priority! Here's what you can count on:

Exclusive Perks That Go Beyond

We believe in giving more than just the basics. With us, you’ll enjoy:

- Premium Health Insurance (Prepagada)
- Life Insurance, starting from your 16th day with us.
- Flexible Work Setup options—Hybrid, On-site, or Remote. (This can change according to the role you are applying to)
- Access to the CloudStaff Dream Points Program.
- Exciting Growth Opportunities to fuel your career aspirations

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with versátil schedules, meaningful perks and a collaborative team environment.

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📌 Medical Debt Collection Specialist (Bogotá)
🏢 Cloudstaff
📍 Bogotá