Location: Medellín, Colombia (Hybrid)

Employment Type: Full-time

Language: Advanced English Required

About the Role

We are looking for an AI Platform Operations Support professional to help ensure our AI, Machine Learning, Data Products, and Enterprise Agents operate reliably, securely, and at scale. In this role, you’ll bridge AI delivery teams, Cloud Infrastructure, Security, Governance, and Business stakeholders to ensure AI solutions move smoothly from development into production while maintaining operational excellence. If you enjoy working at the intersection of AI Operations, MLOps, DevOps, Cloud, Monitoring, and Governance, this opportunity is for you.

What You’ll Do

- Support AI, Machine Learning, Data Products, and Enterprise Agents across development and production environments.
- Monitor AI services, pipelines, applications, and deployed agents to ensure reliability and performance.
- Troubleshoot production incidents, perform root cause analysis, and coordinate issue resolution.
- Manage operational workflows for enterprise AI agent requests from intake through deployment.
- Implement and maintain MLOps, DataOps, DevOps, and AgentOps operational practices.
- Build and maintain monitoring dashboards, logging, telemetry, and observability solutions.
- Track AI model performance, data quality, system health, and operational metrics.
- Coordinate release readiness and production support for AI solutions.
- Collaborate with AI Engineers, Data Scientists, Product Owners, Cloud Architects, Security, and Governance teams.
- Support cloud governance, compliance, operational documentation, and continuous improvement initiatives.

What We’re Looking For

Required Qualifications





- Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Analytics, or a related field (or equivalent experience).
- 5+ years of experience in one or more of the following:
- Platform Operations
- DevOps
- MLOps
- DataOps
- Cloud Operations
- Enterprise Application Support
- AI Operations
- Experience supporting production AI, analytics, automation, or enterprise platforms
- Hands‑on experience with Microsoft Azure and cloud services
- Experience working alongside Infrastructure, Security, Governance, and Enterprise IT teams

Technical Skills

- Microsoft Azure
- Azure AI
- Microsoft Fabric (or similar analytics platforms)
- Microsoft 365
- Copilot / Copilot Studio
- Power Platform
- CI/CD pipelines
- MLOps
- DevOps
- DataOps
- Logging & Monitoring
- Observability
- Telemetry
- Release Management
- Data Pipelines
- AI Model Lifecycle Management
- Workflow Automation
- Cloud Governance
- Enterprise Security
- Production Support

Soft Skills

- Analytical and highly detail-oriented
- Strong at troubleshooting complex operational issues
- Organized and process-driven
- Collaborative across technical and business teams
- Excellent communicator with both technical and non-technical stakeholders
- Focused on continuous improvement
- Comfortable working in enterprise environments with governance and compliance standards

Why Join Us?

You’ll play a key role in helping scale enterprise AI solutions from pilot projects into secure, production-ready platforms. You’ll work with cutting-edge AI technologies while collaborating with multidisciplinary teams responsible for cloud infrastructure, security, data, governance, and AI engineering.

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📌 Ai Platform Operations Support 56171 Híbrido Medellín
🏢 PeakU
📍 Medellín