Cegeka Latam is seeking an English-speaking 1st Level Support professional to provide remote technical helpdesk for customers. The role operates in a 24/7 shift model, including weekends, and emphasizes rapid, accurate incident handling.
You will interact with users across Europe and the United States, ensuring high service quality. The idóneo candidate will have strong Windows and Office 365 knowledge, ITSM experience, and a customer-focused approach.