Are you a confident communicator who enjoys speaking with people, handling objections, and creating opportunities? Calls Experts is looking for high-performing, sales-minded Customer Service Representatives to join our growing global team.
This is not a chat or email support role. If you're looking for a fast-paced, phone-based opportunity where your communication skills directly impact your earnings, we'd love to hear from you.
About Calls Experts
Calls Experts is a general contact center solutions provider with over 15 years of experience serving clients across North America. We help connect qualified prospects with licensed insurance professionals through exceptional customer engagement.
What You'll Do
- Make and receive calls with prospective clients (primarily outbound cold calling)
- Build rapport and engage potential customers professionally
- Pre-qualify prospects for Life Insurance and Final Expense quotes
- Handle objections confidently and keep conversations moving forward
- Gather accurate customer information
- Transfer qualified prospects to licensed Sales Advisors
- Maintain professionalism while meeting quality and performance expectations
Please Note: You will not be selling insurance. Licensed advisors handle all consultations and sales.
What We're Looking For
We're seeking individuals with a strong sales mindset who are comfortable speaking with new people every day.
Preferred qualifications include:
- Excellent spoken English with a clear,
professional accent
- Strong communication and active listening skills
- Confidence handling objections and difficult conversations
- Pre-sales, appointment setting, telesales, lead generation, customer service, or call center experience
- Ability to build rapport quickly and identify customer needs
- Self-motivated with a positive attitude and willingness to learn
- Adaptability to different projects and campaigns
Schedule
- Full-time
- 9:00 AM – 6:00 PM EDT (hour break included)
- 5 working days per week
- Weekend shifts may occasionally be required depending on the project
Compensation
- Base Pay: $3.98/hour
- Approximately $788/month (based on an average of 198 working hours)
- Performance Bonuses: Up to $500 USD per month
- Paid overtime for approved hours worked beyond the standard schedule
Training & Payment
- Training is paid after successful onboarding and completion of your first month of employment
- Monthly payments
Technical Requirements
- Windows 11/macOS: Tahoe/Sequoia/Sonoma
- Intel Core i5 (8th Generation or newer) or equivalent (CPU benchmark 5,000+)
- Fiber Optic or DSL internet connection with at least: 30 Mbps download; 20 Mbps upload
Not accepted: Mobile hotspots, 4G/5G/LTE internet, and Starlink
If you're confident on the phone, enjoy connecting with people, and are motivated by performance-based rewards, we'd love to hear from you.