Are you a hands-on IT professional who thrives in complex environments and enjoys leading the charge on systems implementation, integration, and operations? We're looking for a IT helpdesk Technician who brings deep technical expertise, a problem-solving mindset, and a collaborative attitude to help us elevate our IT operations.

What You'll Be Doing

- Manage systems implementation, integration, and ongoing operations.
- Troubleshoot and resolve complex technical issues across infrastructure and end-user computing.
- Collaborate with cross-functional teams to ensure seamless project delivery and system stability.
- Leverage ITIL best practices and project management experience to drive process improvements.

We're looking for someone with hands-on experience in the following areas:

- Systems & NetworkingStrong understanding of TCP/IP, IPv4/IPv6, and network device configuration.
- Proven experience with Active Directory in multi-domain environments:
- DNS and Site/Service configuration
- End-User ComputingExpert-level troubleshooting of Windows 10/7 desktops and laptops
- Experience with:
- Printer mapping
- LAN/WAN configuration and VPN client troubleshooting
- Installing and maintaining applications and peripherals
- MS Office 365 suite
- WSUS & SCCM SUP for patch management




- Basic knowledge of application packaging tools like ORCA/Admin Studio

Security & Access

- Understanding of PKI infrastructure, public/private certificates and key exchanges
- Experience with encryption & antivirus tools (e.g., McAfee)
- Familiarity with DLP clients (nice to have)
- VPN technologies: Split VPN, Direct Access

Other Key Skills

- Scripting basics: PowerShell, VBScript, HTA (nice to have)
- Web security tools: PAC files/WPAC, WebSense or McAfee
- Asset & inventory management, cable management, and EUC project support

What We’re Looking For

- 1-3 years of relevant experience or equivalent education
- Strong technical and troubleshooting skills
- Familiarity with ITIL framework and project management methodology
- Excellent communication skills – both verbal and written in English.
- A proactive, customer-first mindset with the ability to adapt to changing business needs.

We offer a collaborative environment where innovation, learning, and support are at the core of what we do. If you enjoy solving problems, driving improvements, and working in a dynamic tech environment – we’d love to hear from you.

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📌 IT Helpdesk Technician (Bogotá)
🏢 EXL
📍 Bogotá