Location: Medellín, Colombia (Hybrid)Employment Type: Full-timeLanguage: Advanced English RequiredAbout the RoleWe are looking for an AI Platform Operations Support professional to help ensure our AI, Machine Learning, Data Products, and Enterprise Agents operate reliably, securely, and at scale. In this role, you’ll bridge AI delivery teams, Cloud Infrastructure, Security, Governance, and Business stakeholders to ensure AI solutions move smoothly from development into production while maintaining operational excellence. If you enjoy working at the intersection of AI Operations, MLOps, DevOps, Cloud, Monitoring, and Governance, this opportunity is for you.What You’ll DoSupport AI, Machine Learning, Data Products, and Enterprise Agents across development and production environments.Monitor AI services, pipelines, applications, and deployed agents to ensure reliability and performance.Troubleshoot production incidents, perform root cause analysis, and coordinate issue resolution.Manage operational workflows for enterprise AI agent requests from intake through deployment.Implement and maintain MLOps, DataOps, DevOps, and AgentOps operational practices.Build and maintain monitoring dashboards, logging, telemetry, and observability solutions.Track AI model performance, data quality, system health, and operational metrics.Coordinate release readiness and production support for AI solutions.Collaborate with AI Engineers, Data Scientists, Product Owners, Cloud Architects, Security, and Governance teams.Support cloud governance, compliance, operational documentation,



and continuous improvement initiatives.What We’re Looking ForRequired QualificationsBachelor’s degree in Computer Science, Engineering, Information Systems, Data Analytics, or a related field (or equivalent experience).5+ years of experience in one or more of the following:Platform OperationsDevOpsMLOpsDataOpsCloud OperationsEnterprise Application SupportAI OperationsExperience supporting production AI, analytics, automation, or enterprise platformsHands‑on experience with Microsoft Azure and cloud servicesExperience working alongside Infrastructure, Security, Governance, and Enterprise IT teamsTechnical SkillsMicrosoft AzureAzure AIMicrosoft Fabric (or similar analytics platforms)Microsoft 365Copilot / Copilot StudioPower PlatformCI/CD pipelinesMLOpsDevOpsDataOpsLogging & MonitoringObservabilityTelemetryRelease ManagementData PipelinesAI Model Lifecycle ManagementWorkflow AutomationCloud GovernanceEnterprise SecurityProduction SupportSoft SkillsAnalytical and highly detail-orientedStrong at troubleshooting complex operational issuesOrganized and process-drivenCollaborative across technical and business teamsExcellent communicator with both technical and non-technical stakeholdersFocused on continuous improvementComfortable working in enterprise environments with governance and compliance standardsWhy Join Us?You’ll play a key role in helping scale enterprise AI solutions from pilot projects into secure, production-ready platforms. You’ll work with cutting-edge AI technologies while collaborating with multidisciplinary teams responsible for cloud infrastructure, security, data, governance, and AI engineering.#J-18808-Ljbffr

📌 Ai Platform Operations Support 56171 Híbrido Medellín (Colombia)
🏢 PeakU
📍 Colombia