Scotiatech is a world-class engineering group! We are seeking to modernize bank technology by delivering a trustworthy, unique and top-quality service. Our main banners are inclusiveness, diversity and different ideas for our customers and employees to reach their top potential.

If you're looking for your next big challenge, then ScotiaGBS is the place to be!

What will you do as a Support Engineer?

- Provide effective day to day end user technical support to all units on Risk and Finance production systems, maintained within GFT.
- Assist the Manager by conducting research and analysis, documenting operational processes to assist in the resolution of problems to meet the needs of the supported systems/applications.
- Respond to the incoming calls/emails from the business users reporting the incidents/issues, evaluate the issue and determine if the issue can be resolved locally or if it needs to be escalated to the other teams or 2nd level support when applicable.
- Escalate to Manager for assistance and/or escalation purposes,



to quickly analyze problems and resolve escalated issues, and provide recommendations to management with regards to resolution.
- Escalate all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Management.
- Raise Service Now tickets from any email or phone issue request and assign them to the suitable support team.
- Participate in quarter-end and month-end support activities.

What do we expect from you?

- To have +3 years of experience with support (Level 1 and 2).
- Have some experience with support level 3.
- To have great communication abilities, both in English and Spanish (B2-C1 Level)

What's in it for you?

- Great professional growth opportunities
- A great diverse, dynamic, and multicultural work environment
- Financial and emotional wellness
- Competitive salaries… and a lot more!

Scotia Tech is a unit of Scotia GBS/GSG Colombia

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📌 Senior Support Engineer (Colombia)
🏢 ScotiaTech
📍 Colombia