Position Details

- Job Title: Dental Virtual Assistant (Spanish- English Bilingual)
- Position Type: Full Time
- Work Schedule: 8:00 am to 5:00 pm Eastern Time Zone (EST)
- Work Days: Monday to Friday
- Salary: $6.00 – $8.00 per hour
- Workplace: Remote

Description

About the Company

Join a pediatric dental surgery practice in Florida dedicated to providing high-quality care for children. We are looking for a reliable and detail-oriented Medical Virtual Assistant to support our administrative operations and help deliver an excellent patient experience.

Responsibilities

Top Priorities

- Serve as the virtual front desk by managing inbound and outbound patient calls and patient communications.
- Process dental and medical insurance pre-authorizations.
- Upload and organize faxes and patient documents.

Additional Responsibilities

- Manage and update patient records in Oryx.
- Verify dental and medical insurance eligibility including same-day eligibility checks
- Prepare and send referral acknowledgment letters and emails.
- Perform billing-related tasks.
- Maintain accurate patient records and ensure HIPAA compliance.
- Submit daily end-of-day activity reports.
- Provide general administrative support as needed

Requirements

Experience

- At least 1 year of experience in a dental or healthcare administrative role. Dental practice experience is highly preferred.
- At least 1 year of experience with dental and medical insurance pre-authorizations and insurance eligibility verification.
- Experience using EMR/EHR systems. Experience with Oryx is a plus.
- Clinical or healthcare experience (e.g., Nursing, Medical Assisting, Medical Billing, or similar) is an advantage.
- HIPAA training or certification is a plus.

Skills & Qualifications

- Spanish-English bilingual skills are highly preferred.
- Excellent customer service and patient communication skills.
- Organized, detail-oriented, and reliable.
- Able to work independently with minimal supervision.




- Proficient with Google Workspace (Google Drive and Google Meet).

Basic Requirements

- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.

Technical Requirements

- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.

Benefits

- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

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