We are hiring a Practice Operations Coordinator for a clinician-led private practice company in the Mental Health industry. This is a Part-Time Remote role for a US-based client.The role is focused on end-to-end patient coordination, prior authorizations, scheduling, vendor coordination, and accounts receivable follow-up.Key ResponsibilitiesServe as the primary point of contact for patients via phone, email, and portal; provide timely, empathetic support and triage requestsManage the provider’s calendar: schedule/reschedule appointments, confirm visits, and coordinate across multiple state licenses and time zonesOwn medication prior authorizations (PAs) and insurance-related follow-up; coordinate with pharmacies and payers to ensure timely approvalsMonitor accounts receivable with the billing company; reconcile encounters vs. payments, escape delays, and track resolution to closureCoordinate and lead recurring vendor touchpoints (e.G., SEO/website partner and billing partner); maintain agendas, notes, and action itemsMaintain accurate documentation in the EHR and shared trackers; prepare weekly status reports and simple performance metricsBuild and refine SOPs, forms, and workflows; identify gaps, recommend tools, and liaise with vendors to improve efficiencyManage referral intake and a patient waitlist; ensure clear communication, prioritization, and timely handoffsPerform insurance eligibility/benefits checks as needed; verify coverage prior to visitsSupport light outbound marketing once core workflows are stable (e.G., emailing/calling local therapy groups/PCPs for referrals and coordinating materials)Required Qualifications2–4 years of experience in US healthcare administration or medical practice coordinationHands-on experience with prior authorizations and payer/pharmacy coordinationExperience monitoring accounts receivable or collaborating with third-party billing partnersExceptional written and verbal English; calm, compassionate, and professional patient communicationHighly organized self-starter with strong critical thinking; able to anticipate needs and manage priorities with minimal supervisionProficiency with EHR/EMR systems and calendar managementWorking knowledge of HIPAA and handling PHI in a virtual environmentPreferred QualificationsExperience in behavioral/mental health settingsFamiliarity with MD Toolbox or similar e-prescribing toolsExperience with CoverMyMeds and major US payer portals for PAsProven process improvement/SOP creation and basic workflow automationBilingual Spanish/English is a plusRequired Skills & ToolsEHR/EMR systems (e.G., SimplePractice, TherapyNotes, Luminello) and e-prescribing (e.G., MD Toolbox)Insurance/PA platforms (e.G., CoverMyMeds) and payer/pharmacy portalsGoogle Workspace or Microsoft 365; spreadsheets and sharedtrackers; VoIP/phone and HIPAA-compliant messaging/telehealth tools (e.G., RingCentral, Zoom, Doxy.Me)Schedule & PayPart-Time position; 20 hours per week to start, with a consistent 4-hour morning block aligned to US Central Time (CT)Fully remote role for a US-based clientPay ranges from R 7000 – R 9800 (~$430 - $600) per month for part-time; opportunity to scale tofull-time, approx. R14,000- R19,600 (~$860 – $1,150) per month as the practice grows and hours increaseIncludes structured onboarding, training, and strong growth potential into a full-time operations roleSystem RequirementsInternet speed of at least 20 Mbps upload and downloadComputer with a 2.4 GHz processor or higher8 GB of RAM or higherWindows 10 or newer, or Mac OS X 10.10 or newerHD 720p webcamHeadset with microphoneBenefitsCompetitive pay ratesConsistent hours and predictable workloadFully remote work with long-term potentialDirect collaboration with the clinician-founder, making a real impactSupportive and inclusive work environmentOpportunity to grow alongside a scaling private practice#J-18808-Ljbffr

📌 Practice Operations Coordinator (Colombia)
🏢 Cherry Assistant
📍 Colombia