Descripción de la empresa

SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000 colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo.

Descripción del empleo

Primary Responsibilities:
This document contains the responsibilities applicable to the position: CUSTOMER SERVICE JUNIOR RBS. Failure to comply with the provisions of this document is considered by the signatory parties to be a serious fault and just cause to terminate the employment contract, without compensation for damages.
Customer Service Assistants. They help inside sales managers collect documentation, generate customer quotes, enter/update quotes and other information in CRM/SAP or others, update information in the Laboratory Information Management System (LIMS), market research, and other tasks as needed.
Specific Responsibilities:
- At all times, you comply with the SGS Code of Integrity and Professional Conduct.




- Generate accurate and marked quotes in accordance with SGS standards.
- Manage and resolve incidents, complaints and customer requests efficiently.
- Coordinate with different departments to ensure a quick and adequate response to customer needs.
- Coordinate payment terms, prepay requirements, and credit requests with Sales and Finance.
- Coordinate new client onboarding and verify whether accounts already exist.Assists as needed in compiling required documentation for new client and project setup.
- Collects from clients and validates required documentation for new client setup and project initiation.
- Works directly with clients to resolve missing information from required documentation for new client setup and project initiation.
- Deliver an exceptional customer onboarding experience.
- It assists in tracking notifications on older existing quotes as required by affiliate administrators.
- Input of quotation and all su

📌 Customer Service Associate Rbs (Bogotá)
🏢 SGS
📍 Bogotá