Company Description B. Braun is a leading general medical technology company focused on protecting and improving health worldwide. For more than 185 years, this family-owned organization has advanced healthcare through innovation, with a clear focus on better clinical outcomes, cost efficiency, and patient benefits.

Over 64,000 employees around the world embody the company’s “Sharing Expertise” culture, collaborating to deliver integrated products, services, and consulting solutions that support medical staff and optimize treatment processes. Sustainability and long-term responsibility are embedded in all business activities, reflecting B. Braun’s commitment to future generations.

In 2024, the B.

Braun

Group achieved sales of €9.1 billion, underscoring its scale and impact in the healthcare sector.

Role Description The Trilingual Services Desk Analyst (Spanish, English, Portuguese) is a full-time, on-site role based in Bogota, D.C. This role is responsible for providing first-line technical and customer support to internal and external users, handling inquiries and incidents via phone, email, and ticketing systems. The analyst will diagnose and troubleshoot hardware, software, and network issues, escalate complex cases to specialized teams, and ensure timely resolution in accordance with service-level agreements.

Daily tasks include documenting cases, updating knowledge base articles,



and following standard operating procedures to maintain consistent service quality. The role also involves proactive communication with users, monitoring recurring issues, and collaborating with IT and business stakeholders to improve support processes.

Qualifications

Strong technical support and troubleshooting skills, with experience handling common hardware, software, and network issues.

Excellent customer support and customer service abilities, focused on empathy, clear communication, and professional problem-solving.

Solid analytical skills to assess incidents, identify root causes, and propose effective solutions or workarounds.

Fluency in Spanish, English, and Portuguese (spoken and written), with the ability to switch languages seamlessly during user interactions.

Experience working in a service desk or IT helpdesk environment, preferably in a multinational or regulated industry.

Familiarity with ticketing and incident management tools, as well as basic ITIL concepts or similar service management frameworks.

Strong organizational skills, attention to detail, and the ability to prioritize and manage multiple requests in a fast-paced setting.

Ability to collaborate effectively with diverse teams and to communicate technical information in a clear, user-friendly way.

Relevant technical or IT-related education, certification, or equivalent practical experience (e.g., computer science, information systems, or related field).

📌 Trilingual Services Desk Analyst (Spa, Eng, Port) (Bogotá)
🏢 B. Braun Group
📍 Bogotá