Online education is growing, but with it, some common problems are arising across the industry: How can organizations avoid online fraud? How can organizations verify that a student was actually the one who took the online exam or actually acquired the required skills in the online course?

Smowltech was born with the aim of helping organizations improve the quality assurance of their online evaluations. We have developed a system and method of authentication and continuous monitoring of the user in an online service using multibiometry.

How is working at Smowltech?

We're a growing company with happy and motivated people, working on an impactful product in a fast-paced environment.

- We strongly believe in the impact that our products have on society.
- Our growth, product and engineering teams are formed of diverse people from different locations and backgrounds forming a collaborative company who really want to go beyond the boundaries.




- Our main office is located in Donostia‑San Sebastián but with a growing international focus and impact (we have customers in more that 15 countries over the world).
- We are remote friendly, with fully / partial remote positions depending on your location and role.
- We have a adaptable work environment & hours.

Position Summary

We are looking for an experienced Customer Service Lead Representative to provide excellent customer service and to promote this idea throughout the organisation. The goal is to lead the Latin America customer service team, increasing customer satisfaction, loyalty, retention and exceeding our customer expectations.

Responsibilities

Provide an end to end Customer Service Experience.
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers' issues and follow problems through to resolution.
- Generating sales leads, building sus

📌 Senior Technical Support Specialist (Bogotá)
🏢 Smowltech - Proctoring Solutions
📍 Bogotá