Visa is seeking a Sr. Manager, Client Care in Bogotá to lead a team delivering exceptional customer and teammate experiences. You will coach, monitor performance, and drive efficiency, process improvements, and staffing strategies to meet service goals. The role emphasizes leadership, employee development, and cross-functional collaboration with workforce planning to ensure 24/7 coverage and high service levels. Remote options may be limited; on-site presence required.
📌 Senior Client Care Leader | Customer Experience & Impact (Bogotá)
🏢 Visa
📍 Bogotá
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