It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!

The Quality

Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy- and/or external systems.

Roles and Responsibilities: Audit calls/interactions/transactions for aligned agents

Coach agents for performance improvement

Report performance for aligned span on a daily/weekly/monthly basis

Provide inputs, basis audits, for briefings and training need identification

Partner with TLs in leading Team Meetings for metric improvement

Participate in strategic projects for the campaign/LoB

Identify and escalate any potential quality issues per defined process

Isolate and report defects; verify defect fixes

Suggest process/system improvements based on common customer concerns





Accomplish other responsibilities assigned by management

Drive quality initiatives, contests and campaigns for the assigned span

Be updated on knowledge and serve as SME for the campaign/LoB Technical skills & Qualifications: Minimum of 1-year experience as Quality Analyst (preferred)

Basic excel/google sheets skills

Problem-solving skills

Preferably familiar with the application of basic quality tools such as cause and effect, histogram, correlation etc.

Soft skills: Strong customer centricity

Ability to provide constructive feedback in an assertive manner

Good written and verbal communication skills

Logical thinking

Ability to manage conflicts

Attention to detail

Ability to work with minimal supervision and demonstrate initiative and good judgment

Versatility and ability to work on multiple projects

Ability to establish and maintain effective working relations with a wide variety of individuals

Ability to work with a diverse team

Continuous improvement mindset Personality traits required: Clear thought process

Ability to clearly articulate

Highly conscientious and diligent

Assertiveness If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer

📌 Quality Analyst (Cali)
🏢 Taskus
📍 Cali