Do you enjoy helping people during important moments?
We're looking for compassionate, professional Customer Service Representatives to join our growing healthcare support team in Barranquilla, Colombia.
In this role, you'll be the first point of contact for patients who need assistance scheduling appointments, requesting prescription refills, communicating with healthcare providers, arranging transportation, and answering general healthcare-related questions.
Many of the patients you'll support are older adults, so we're looking for individuals who naturally demonstrate patience, empathy, professionalism, and outstanding communication skills.
If you're someone who enjoys making a real difference while delivering exceptional customer service, we'd love to meet you.
What You'll Do
As a Customer Service Representative, you will:
Assist patients with appointment scheduling and rescheduling
Process prescription refill requests
Relay messages between patients and healthcare providers
Help coordinate transportation to medical appointments
Answer general healthcare-related inquiries
Accurately document every interaction
Follow healthcare procedures and escalation processes
Deliver compassionate, patient-focused service on every call
Schedule
This is a full-time on-site position based in Barranquilla,



Colombia.
This role operates on rotating schedules that may vary weekly.
Hours Of Operation Include
Sunday to Thursday: 8:00 AM to 9:00 PM EST
Friday: 6:00 AM to 7:00 PM EST
Saturday: 6:00 PM to 11:30 PM EST
Schedules may include evenings and weekends.
Your schedule for the following week will be posted every Wednesday.
While scheduling preferences are considered whenever possible, fixed schedules cannot be guaranteed.
Compensation
$250 USD per week
Paid weekly in arrears
Independent Contractor position
Requirements
We're Looking For
Healthcare Experience Is Strongly Preferred, Including Experience In
Medical offices
Healthcare providers
Patient scheduling
Pharmacies
Health insurance
Senior care
Applicants with strong customer service or call center experience are also encouraged to apply.
The Idóneo Candidate Is
Fluent in spoken and written English
Patient, kind, and empathetic
An excellent communicator
Comfortable speaking with elderly patients
Detail-oriented with strong documentation skills
Reliable with excellent attendance
Adaptable to changing schedules
Comfortable working in a fast-paced environment
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📌 Healthcare Customer Service Representative (Malambo)
🏢 Resolv Global
📍 Malambo