Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Service Desk Specialist in Latin America. As an IT Service Desk Specialist, you will be at the frontline of supporting end-users and ensuring seamless IT operations for remote teams.

Your role will involve troubleshooting hardware, software, and network issues, managing tickets efficiently, and providing high-quality support experiences. You will work with diverse tools and platforms, supporting Windows, Office 365, and connectivity solutions while escalating complex issues appropriately. Collaboration with IT teams and integral colleagues will be key to maintaining smooth operations.

This is a fully remote role, offering opportunities to engage with international clients and enhance your technical expertise in a fast-paced, people-focused environment.

Responsibilities

- Provide L1-L2 technical support to end-users across hardware, software, and network issues




- Manage support tickets using ITSM tools such as ServiceNow, Jira, or Zendesk
- Install, configure, and maintain Windows and Office 365 environments
- Escalate incidents appropriately and follow up to ensure timely resolution
- Support Active Directory tasks, VPN and printer troubleshooting, and device imaging/configuration
- Maintain documentation and update knowledge base articles for efficient support
- Assist users with remote support tools, including RDP, AnyDesk, or TeamViewer

Requirements

- Proven experience providing IT service desk or technical support in a remote environment
- Strong troubleshooting skills for hardware, software, and network-related issues
- Proficiency with Windows environments, Office 365, and Active Directory administration
- Familiarity with ITSM tools such as ServiceNow, Jira, or Zendesk
- Clear English communication skills and strong cust

📌 IT Service Desk Specialist (Remote - Latam) (Colombia)
🏢 Jobgether
📍 Colombia