On-Site | Barranquilla, Colombia
$230 USD per week
Start Date: Early July ****
Are you fluent in both English and Spanish?
Do you enjoy helping customers while identifying opportunities to turn conversations into appointments and business opportunities?
We are seeking motivated, professional, and customer-focused Bilingual Customer Support & Lead Generation Specialists to join our growing team in Barranquilla.
In this role, you will serve as the first point of contact for customers across multiple communication channels, including phone, email, chat, and SMS.
You'll help resolve customer inquiries, schedule appointments, support internal teams, and play a key role in converting inbound inquiries into qualified leads.
This is an excellent opportunity for individuals who have strong communication skills, enjoy working in a fast-paced environment, and are confident speaking with customers in English and Spanish.
What You'll Do
Handle inbound customer inquiries through phone, email, live chat, and SMS
Deliver exceptional customer service and support
Convert inbound inquiries into scheduled appointments
Educate customers on available services and solutions
Coordinate with internal departments to ensure customer needs are addressed
Process appointment scheduling, rescheduling, and cancellations
Create and route support tickets when necessary
Assist internal teams with administrative and customer support tasks
Maintain accurate records and documentation within company systems
Provide professional communication across all customer touchpoints
Schedule
Full-time, on-site position




40-hour work week across 5 scheduled workdays
2 consecutive days off each week
The account operates 7 days per week between 6:00 AM and 10:00 PM Colombia Time (COT)
Assigned schedules may include weekdays and weekends
Candidates must be versátil to work any shift within the operating hours
Why Join Us?
Stable full-time opportunity
Weekly pay
Supportive team environment
Opportunity to develop customer service and sales skills
Career growth potential
Dynamic and engaging work environment
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our Process Includes
Resume Review
Prescreen Questionnaire
One-Way Video Interview
Live Interview
Final Interview
Please Note
English resumes are required for this role
Strong English communication skills are essential
Requirements
What We're Looking For
Fluent English and Spanish communication skills
Excellent spoken and written English
Previous customer service, call center, appointment setting, lead generation, or sales experience preferred
Strong interpersonal and relationship-building skills
Ability to multitask across calls, chats, emails, and internal systems
Comfortable working with CRM platforms, ticketing systems, and online tools
Strong attention to detail and organizational skills
Customer-focused, professional, and solution-oriented mindset
Ability to remain calm and professional in challenging situations
Reliable attendance and commitment to working on-site
#J-*****-Ljbffr

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