A fast-growing SaaS company is hiring a Senior Delivery Manager to join its LATAM team.
This is an independent contractor engagement: you'll work on an invoicing basis, with no employer-employee relationship, and handle your own taxes and filings.
Candidates based in Colombia or Mexico are preferred, but strong profiles from other countries in the region will be considered.You'll own a portfolio of retail and supply chain customers across LATAM, using your retail expertise to drive adoption, satisfaction, and real long-term value.
You'll work closely with the product, engineering, and data teams, and travel to customer sites when it makes sense.What you'll doCustomer portfolio managementOwn a book of retail accounts and keep them healthy, satisfied, and renewingRun regular check-ins, QBRs, and strategic planning sessionsWatch how customers are using the product and spot risks and growth opportunities earlyRetain and grow accounts through structured engagement and measurable valueRetail strategy and executionBring your retail knowledge into customer conversations: inventory planning, demand forecasting, replenishment, assortment, pricing, and promotionsHelp customers translate the software into better day‐to‐day retail decisionsTrack results and tie them back to real business outcomesOnboarding and deliveryLead customer onboarding from start to finish and make sure go‐lives go smoothlyWork with cross‐functional teams (TAMs, engineers) to deliver on time and on scopeTrack milestones, dependencies,



and risks closelyCustomer growth and expansionFind upsell and expansion opportunities through your ongoing relationshipsPartner with Sales and Account teams to support growthFocus on measurable outcomes and long‐term ROICross‐functional collaborationWork with Product, Engineering, Support, and Data to solve problems and put solutions in placeTurn customer feedback into useful input for internal teamsReporting and visibilityKeep records clean in HubSpot and share updates over Slack and internal reportsGive leadership a clear picture of customer health, risks, and key metricsWhat you'll need2-5 years in Customer Success, Account Management, or Project Management at a SaaS company, with a clear focus on retail customersHands‐on retail operations experience: inventory planning, demand forecasting, replenishment, assortment or merchandise planning, pricing, or promotionsBachelor's degree required (Industrial Engineering preferred)Spanish at native levelFluent English, written and spokenStrong analytical skills and solid Excel (SQL a plus)Great communication, relationship management, and organizational skillsComfortable juggling priorities and working across teamsNice to haveConsulting or ERP implementation backgroundExperience with retail fashion or inventory management softwareFintech or SaaS experience (helpful if your retail background is on the lighter side)Engagement termsContract type: Independent contractor (freelance / invoicing basis)Location: Remote, based in Colombia or Mexico (other LATAM countries considered)Travel: Occasional travel to customer sites requiredIf you know retail from the inside and want to turn that into real value for customers (and a real career step), this is the kind of role where that shows up quickly.
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📌 Senior Delivery Manager (Valle del Cauca)
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📍 Valle del Cauca