Location: Colombia

Employment Type: Full-Time

Position Overview

As a Customer Experience Associate, you will play a key role in delivering an exceptional luxury experience to our customers. You will serve as a brand ambassador, providing personalized support, resolving customer needs, and ensuring every interaction reflects the RH commitment to excellence.

This role is idóneo for a polished, customer-focused professional with a passion for service, interior design, and home furnishings.

Key Responsibilities

- Embody and promote RH’s Vision, Values, and Beliefs in every customer interaction.
- Represent the RH brand through professional communication, personal presentation, and exceptional service.
- Welcome and engage customers to identify their needs and connect them with the appropriate team members or resources.
- Deliver a seamless and personalized customer experience that exceeds expectations.
- Collaborate with cross-functional teams and leadership to ensure customer concerns and requests are resolved effectively.
- Build customer loyalty by developing a strong understanding of RH products, services, systems, and processes.




- Educate customers on RH Interior Design services and identify opportunities to connect them with design professionals.
- Maintain strong relationships with customers through proactive communication and follow-up.
- Demonstrate an entrepreneurial mindset and contribute ideas to improve customer satisfaction and operational excellence.
- Resolve customer issues with professionalism, empathy, and sound judgment while always doing the right thing.

Qualifications

Required Skills & Experience

- Previous experience in customer service, hospitality, retail, luxury sales, or a related customer-facing environment.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Problem-solving mindset with a proactive and positive attitude.
- Comfortable collaborating with multiple teams and stakeholders.
- Proficiency in using customer service systems, CRM platforms, and Microsoft Office applications.

📌 Customer Experience Associate - English (Barranquilla)
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