We are hiring a Sales & Operations Virtual Assistant for a small, fast-growing company in the cleaning services industry. This is a Full-Time remote role for a United States based company. This role is idóneo for someone who is personable, proactive, highly organized, and possesses a positive, owner-like mindset to manage bookings and logistics.

Key Responsibilities

- Answer inbound calls/messages, qualify leads, and book services using provided scripts and pricing guidelines.
- Coordinate schedules and dispatch cleaners, handling day-of logistics such as property access and real-time issue resolution.
- Manage customer communications via phone, SMS, and email; process reschedules and service adjustments professionally.
- Maintain accurate records in CRM/scheduling tools, track job status and KPIs, and produce daily/weekly reports.
- Support hiring workflows by posting ads, pre-screening applicants, and assisting with onboarding documentation.
- Create and update SOPs, checklists, and templates to improve operational efficiency.
- Collaborate with the founder to recommend process improvements and ensure a high-quality experience for clients and cleaners.

Required Qualifications

- 2+ years of experience in customer service, inside sales, dispatching, or operations (ideally within home services).
- Proven ability to handle high-volume inbound calls and convert inquiries into bookings.
- Experience coordinating schedules and managing time-sensitive logistics calmly.
- Strong organization, attention to detail, and comfort with spreadsheets/metrics.
- Reliability to work during U.S. Eastern Time business hours in a remote setting.

Preferred Qualifications





- Prior experience in the cleaning or home services industry (e.g., maid service, maintenance).
- Experience with recruiting/onboarding administration and SOP documentation.

Required Skills & Tools

- CRM/Communications: GoHighLevel and OpenPhone (or comparable tools).
- Productivity: Google Workspace (Docs, Sheets, Drive) and Slack.

Schedule & Pay

- Full-Time position; 9:00 AM – 5:00 PM US Eastern Time (EST).
- This is a fully remote job for a United States based company.
- Pay ranges from 13 800 MXN - 26 600 MXN ($1000-$1500 USD), depending on experience and skill
- Annual raises, bonuses, confirmed holidays, PTO, and clear growth potential as the team scales.

System Requirements

- Internet speed of at least 20 Mbps.
- Computer with a 2.4 GHz processor or higher.
- 8 GB of RAM or higher.
- Windows 10 or newer, or Mac OS X 10.10 or newer.
- HD 720p webcam.
- Headset with a microphone.
- Competitive pay rates.
- The company provides a US phone number and business email address.
- Enjoy the flexibility of working remotely, from home or any location of your choice.
- Eliminating commute time.
- Consistent work with the same clients, fostering long-term professional relationships.
- Opportunities for career advancement and direct collaboration with the company founder.
- Stable work hours and consistent pay.
- A supportive and inclusive work environment that values diversity and individual growth.

If you are a detail-oriented professional who thrives in a fast-paced environment and is ready to help a growing business excel, we would love to hear from you. Apply today to join our team!

#J-18808-Ljbffr

📌 Sales Operations Assistant (Colombia)
🏢 Cherry Assistant
📍 Colombia