As a Sr. Customer Success Manager, you will be proactively driving adoption and retention. You will be building relationships with the customers and ensuring the services they need to receive maximum impact.

Responsibilities

- As a portfolio manager, you will be responsible for gross retention, CSAT, health score, and lock-in score of the partners and take proactive actions to improve these metrics for some of our largest clients.
- You will work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams, and you will be the primary contact of the partner.
- Your primary responsibility will be orchestrating all efforts to keep adoption and usage high with driving value recognition.
- Your daily responsibilities will include providing the best use cases according to the partner, helping them with panel usage, training new partners, and being a consultant to use our products in the best way according to the partners' needs.
- You will have an opportunity to share your expertise with the rest of the team and even lead them in internal projects.

Qualifications

- A university degree in Business, Marketing, Engineering or related fields, MBA preferred.




- 2+ years relevant work experience in customer-facing customer success, account management, or strategic consulting organization. SaaS experience is a benefit.
- Strong communication skills in both writing and speaking (English & Spanish).
- High sense of responsibility and accountability.
- Strategic thinking with excellent project management skills.
- Customer-oriented and able to establish a robust relationship with the assigned customer base.
- Self-motivated, proactive teammate with innovative ideas to improve customer loyalty and adoption.

Benefits

- Access to 16,000+ online courses on LinkedIn Learning platform.
- Opportunity to share your skills through training and workshops.
- Paid Spotify account subscription.
- Chance to work in an international, diverse, and inclusive environment.
- Part of an industry shaping the future of customer experiences.

We provide equal opportunity in a zero‑discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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📌 Customer Success Manager - Colombia (Bogotá)
🏢 Insiderone
📍 Bogotá