(fluent German & English) Customer Support Consultant, remote (Luxury Brand)

(fluent German & English) Customer Support Consultant, remote (Luxury Brand)

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Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What You Will Do:

- Provide exceptional customer support via emails and calls
- Handle inquiries in the integral CRM following established processes
- Build positive and long-lasting relationships with customers
- Communicate with potential customers
- Accurately update and categorize leads in the system
- Securely work with customers' sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client's products and services

What you need to succeed in this role:

- Fluent German and English (C1 written and spoken for both languages is a must)
- Previous experience in the luxury customer support
- Attentive to details
- Experience in sales is an advantage
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)





Benefits and Perks:

- Schedule: 5 days per week, rotating 4 types of shifts: 3 AM-11 AM, 4 AM-12 PM, 5 AM-1 PM, 6 AM-2 PM, Colombia time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Seniority level

- Seniority level

Associate

Employment type

- Employment type

Full-time

Job function

- Job function

Customer Service
- Industries

IT Services and IT Consulting

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📌 (fluent German & English) Customer Support Consultant, remote (Luxury Brand)
🏢 SupportYourApp
📍 Medellín