We’re hiring: Quality & Training Supervisor

Are you passionate about developing teams, driving quality excellence, and creating impactful learning experiences? Join us as our next Quality & Training Supervisor and help shape performance, engagement, and operational success.

Key Responsibilities

- Team Leadership & Performance:
- Lead daily execution and workload management for Training and Quality teams
- Monitor deliverables, priorities, and business objectives
- Conduct follow‑ups and ensure accountability across the team
- Escalate risks and performance concerns proactively

- Coaching & Team Development:

- Conduct regular one‑on‑ones and support development plans
- Facilitate team meetings and performance conversations
- Drive engagement, ownership, and professional growth
- Identify skill gaps and implement improvement actions

- Training Excellence:

- Oversee onboarding, refreshers, upskilling initiatives, and nesting support
- Ensure training content remains updated and aligned with client expectations
- Track learner readiness, certifications, and performance outcomes
- Partner with Operations to address development opportunities

- Quality Management:

- Lead quality initiatives, calibrations, audits, and improvement plans
- Analyze trends, performance drivers,



and customer experience opportunities
- Ensure consistency across evaluations and coaching actions

- Client & Stakeholder Management:

- Participate in client meetings, business reviews, and performance updates
- Present insights, action plans, and improvement initiatives
- Collaborate closely with Operations, HR, WFM, Recruitment, and support teams

- Reporting & Continuous Improvement:

- Manage reports, dashboards, and performance tracking
- Recommend process improvements and maintain documentation standards
- Drive initiatives that improve productivity, quality, and client satisfaction

Requirements

- Must have: B2–C1 English level
- Minimum 1 year of experience as a Training Supervisor or Quality Supervisor
- Client‑facing experience

Preferred

- Experience in BPO / Contact Center environments
- Team leadership experience
- Strong analytical and stakeholder management skills
- Knowledge of LMS, QA tools, coaching platforms, and reporting dashboards

Modality

Hybrid (up to 2 days WFH per week based on planning)

Schedule

Monday to Friday | 8:00 a.m. – 5:00 p.m.

If you’re ready to lead development, quality, and business impact — we’d love to meet you!

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📌 Quality and Training Supervisor (Bogotá)
🏢 Tdcx
📍 Bogotá