This is a remote position. Join our team as a Bilingual Virtual Assistant and contribute to our success by providing excellent customer support and experience to our clients.
Responsibilities
- Provide customer support and manage client communications
- Handle calls and email inquiries
- Administrative tasks: accounts receivable, accounts payable, work order processing, notices, compliances, lease renewals, document preparation, email management
- Marketing and Social Media Management
- Comply with client‑specific Standard Operating Procedures
- Proactively stay updated with changes in SOPs and guidelines
- Follow VirtuallyinCredible’s guidelines in daily tasks
- Represent VirtuallyinCredible’s core values to internal and external stakeholders
- Provide data and information to the leadership team as required
- Perform additional services as needed, which may or may not be related to the primary obligations
Qualifications & Skills
- Bilingual: Fluent in English and Spanish
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities in a fast‑paced environment
- Minimum 2 years of Customer Service experience in inbound/outbound US voice accounts
- Good American accent
- Ability to manage multiple phone lines and prioritize tasks efficiently
- High attention to detail and accuracy in record‑keeping
- Team player with strong problem‑solving skills and customer‑focused mindset
- Quiet home office work environment
- Fast and reliable internet connection of at least 10 Mbps with backup available
- Dependable electricity with backup available
- Computer RAM: ≥12 GB for Windows, ≥8 GB for Mac
- Computer Processor: AMD Ryzen 3 2200/i3, Intel 8th gen/i5 and above
- Operating System: Windows 11 or macOS (Sequoia, Sonoma, Ventura, Tahoe)
This is a pooling requisition. We consistently search for talent; once you pass the pre‑onboarding process, our recruitment team will match your skills with our clients.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Customer Service
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